Ambulatory Care Front Desk Specialist (On-Call)

Kaiser Permanente; Lancaster (CA); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

On-call flexibility

Open 365 days

Job summary

Kaiser Permanente in California seeks a Service Representative to greet members, assist with registration, and guide them through the check-in process using KP systems.

You will handle cash transactions, verify insurance, schedule appointments, and provide information on benefits while maintaining patient confidentiality. This on-site role requires excellent communication and multitasking in a patient-first environment.

Qualifications

• Experience in customer service and cash handling.
• Ability to operate multi-line phones.
• Familiarity with registration and appointment scheduling.
• Knowledge of Kaiser Permanente policies and patient confidentiality.

Responsibilities

• Welcome and assist Kaiser members and patients at reception.
• Register patients and verify insurance coverage.
• Schedule appointments and coordinate follow-ups.
• Provide guidance using KP interactive technologies.
• Handle payments and reconcile cash per policy.
• Direct patients to care locations and wait areas.

Skills

Customer service

Cash handling

Multi-line phone handling

Communication skills

Registration processes

Education

High School Diploma or GED

Tools

Health Connect LIS

KP systems

Job description

Kaiser Permanente in California seeks a Service Representative to greet members, assist with registration, and guide them through the check-in process using KP systems.

You will handle cash transactions, verify insurance, schedule appointments, and provide information on benefits while maintaining patient confidentiality. This on-site role requires excellent communication and multitasking in a patient-first environment.