Patient Access Specialist

Kaiser Permanente; Gilroy (CA); On-site; USD 51,000 - 54,000; Full time

Job summary

Kaiser Permanente in California, Gilroy, is seeking a cashier/receptionist to support patient check-in/out, verify demographics, and collect co-pays in a busy medical office. The role requires using KP systems, strong cash handling, and excellent customer service in a professional setting.

The position emphasizes greeting patients, processing registrations, and coordinating with health care staff to ensure smooth visits.

Qualifications

• Six (6) months work experience.
• One year recent cash handling and cash reconciliation required.
• Type 35 wpm.

Responsibilities

• Reception, Check-in, Check-out (where applicable).
• Greet and assist patients that present.
• Follow patient registration/check-in policies and procedures.
• Verify and/or update demographic information (e.g., language preference).
• Collect co-pays and fees and inform patients of payment options.
• Handle cash according to cash handling policies and reconcile deposits.
• Answer telephones and assist with patient needs.
• Create patient orders/sales and direct patients to the appropriate area.

Skills

Cash handling

Typing 35 wpm

Phone etiquette

Communication

Multitasking

Education

High School Diploma/GED

Job description

Kaiser Permanente in California, Gilroy, is seeking a cashier/receptionist to support patient check-in/out, verify demographics, and collect co-pays in a busy medical office. The role requires using KP systems, strong cash handling, and excellent customer service in a professional setting.

The position emphasizes greeting patients, processing registrations, and coordinating with health care staff to ensure smooth visits.