Ambulatory Care Coordinator I

CoxHealth; United States; On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Medical benefits

Vision benefits

Retirement with employer match

Job summary

CoxHealth is seeking an Ambulatory Care Coordinator I to support the care teams within Population Health Services. The role involves coordinating care for specialty and managed care populations, communicating with patients about care gaps, and assisting with scheduling and resource coordination.

Work is performed under indirect supervision in clinical and community settings, with a focus on improving patient outcomes and adherence to preventive care guidelines.

Qualifications

• Bachelor's Degree in Health/Human Services related field is required.
• 1 year of customer service experience is required.
• One year prior experience with clinic operations is preferred.

Responsibilities

• Coordinate care gaps with patients, schedule appointments, and organize resources.
• Communicate with care teams in clinical and community settings.
• Assist with population health initiatives and care coordination.

Skills

EMR navigation

MS Office (Excel)

Payer platforms

Education

Bachelor's Degree in Health/Human Services

Job description

Facility: Home Support: 2240 W Sunset St, Springfield, Missouri, United States of America, 65807

Department: 1853 Population Health PCHH

Scheduled Weekly Hours: 40 Hours: 8:00 AM - 4:30 PM Work Shift: Day Shift (United States of America)

CoxHealth is a leading healthcare system serving 25 counties across southwest Missouri and northern Arkansas. The organization includes six hospitals, 5 ERs, and over 80 clinics. CoxHealth has earned the following honors for workplace excellence: Named one of Modern Healthcare’s Best Places to work five times. Named one of America’s Greatest Workplaces, Greatest Workplaces in Healthcare (2025, 2026), Greatest Workplaces for Women (2023, 2024), and Greatest Workplaces for Diversity (2024) by Newsweek and Plant-A Insights Group. Acknowledged by Forbes as one of the Best Employers for New Grads. Healthcare Innovation's Top Companies to Work for in Healthcare (2025). Benefits Medical, Vision, Dental, Retirement with Employer Match and more (20+ hrs/week).

Job Description

Ambulatory Care Coordinator I positions assist the care teams of CoxHealth (e.g. Population Health Services) by coordinating efforts related to our specialty and managed care populations. Position works under indirect supervision and works in both clinical and community-based settings.

Responsibilities

• Communicating directly with patients regarding open gaps in care (e.g. medication adherence, breast cancer screenings, colorectal cancer screenings), scheduling appointments, procurement and organization of resources (e.g. medications, financial assistance, ambulatory formulary) and assessing social determinants of health.

Education

• Required: Bachelor's Degree in Health/Human Services related field OR 8 years' related experience

Experience

• Required: 1 year customer service experience
• Preferred: One year prior experience with clinic operations

Skills

• Ability to navigate and properly utilize the electronic medical record, Microsoft Office products (e.g. Excel), and payer provided platforms
• Detail oriented, with excellent organizational skills and the ability to prioritize reports and data management
• Ability to manage multiple tasks concurrently
• Excellent communication skills required, with ability to interact with patients, clinic staff, and team members in a professional and courteous manner

Licensure/Certification/Registration

• N/A

Benefits

• Benefits Medical, Vision, Dental, Retirement with Employer Match and more (20+ hrs/week)

Company Culture

Are you ready to make a meaningful impact in your community? At CoxHealth, we don’t just provide medical services; we've created an atmosphere where innovation, collaboration, values, and excellence come together to transform lives. Whether you desire to work in a clinical or non‑clinical capacity, CoxHealth has the perfect position for you! CoxHealth is the region’s employer of choice because we keep our mission, vision, and values in mind with every decision for our employees and our patients.

OUR MISSION To improve the health of the communities we serve.

OUR VISION To be the best for those who need us.

OUR VALUES Safety, compassion, respect, and integrity.

We offer a wide range of treatments and services to help with whatever health needs you might have. Whether you're about to become a parent, have an illness or need medical information, we’re here for you. And if your goal is to live a healthy, balanced life with the best tools available, we can help with that, too. We know that your health and the health of your loved ones are some of the most personal, important parts of your life. That's why we keep our Mission, Vision and Values at the center of everything we do, every day.

Thank you for choosing CoxHealth.