Ambulatory Care Access Specialist

UMass Memorial Health; Maryland; On-site; USD 24,000 - 43,000; Full time

Benefits offered by this job

Signing bonus eligibility

Job summary

UMass Memorial Health is seeking an administrative healthcare clerk for ambulatory in/outpatient scheduling and patient support. The role focuses on screening, data entry, and coordinating care across providers, with emphasis on accuracy and patient service.

The position requires a High School Diploma (Associate or Bachelor's preferred) and 3 years of related experience. A signing bonus may be available; responsibilities include billing support and insurance communications.

Qualifications

• High School Diploma required.
• Associate’s or Bachelor’s degree preferred.
• 3 years of related experience required; waiver with higher degree.
• Ability to use specialized applications software and computer systems.
• Must be able to work under stressful situations and demonstrate professionalism.
• Knowledge of business office procedures and medical terminology preferred.

Responsibilities

• Greets visitors and patients for scheduled or urgent appointments.
• Verifies patient demographic and insurance information.
• Collects co-payments from patients upon arrival.
• Obtains signatures of consent for treatment and billing information.
• Schedules appointments and coordinates tests and treatments as directed.
• Collaborates with insurers on prior-authorizations and referrals.
• Maintains accurate records and handles billing discrepancies.

Skills

Communication skills

Medical terminology

Computer systems

Multitasking

Education

High School Diploma

Associate’s or Bachelor’s degree

Tools

Specialized applications software

Job description

UMass Memorial Health is seeking an administrative healthcare clerk for ambulatory in/outpatient scheduling and patient support. The role focuses on screening, data entry, and coordinating care across providers, with emphasis on accuracy and patient service.

The position requires a High School Diploma (Associate or Bachelor's preferred) and 3 years of related experience. A signing bonus may be available; responsibilities include billing support and insurance communications.