Epic-Driven Ambulatory Capacity Analyst

University of Washington; Seattle (WA); Hybrid; USD 75,000 - 96,000; Full time

Job summary

University of Washington’s UW Medicine Access & Innovation – Division of Capacity Management seeks an Ambulatory Capacity Management Analyst in Seattle for a hybrid, full-time role. You will serve as a trusted advisor to clinic leadership, leveraging Epic expertise to improve ambulatory access KPIs and collaborating with clinic teams.

You will provide Epic scheduling training, monitor access metrics, and lead initiatives to optimize provider schedules and space utilization.

Qualifications

• Bachelor’s degree in computer science, business, education, healthcare, or a related field.
• At least four (4) years of experience working in an acute or ambulatory care setting.
• Minimum one year of experience in either technical computer training or end-user application development or support.
• Strong understanding and experience in IT/computer/application support and analysis.
• One to two years templating experience or equivalent experience.
• Experience in using data in decision making; able to define useful data, obtain, and analyze it.
• Advanced proficiency with Excel (e.g., pivot tables, complex formulas, data analysis tools)
• Proven track record of collaborating across different departments and levels.

Responsibilities

• Implement best practices for scheduling workflows, referrals, and provider templates; act as liaison between Access & Innovation and IT teams.
• Deliver Epic training and coaching for new and existing staff; maintain accurate documentation and training materials.
• Provide first-line technical support for Epic scheduling and access workflows; manage and resolve Unite tickets.
• Analyze capacity management data, identify opportunities for improvement, and partner with clinic leadership to optimize operations.
• Participate in committees, user groups, and project teams to represent Access and Innovation and contribute to enterprise-wide initiatives.

Skills

Epic scheduling

IT support

Data analysis

Excel

Cross-department collaboration

Education

Bachelor’s Degree in related field

Tools

Epic

Job description

University of Washington’s UW Medicine Access & Innovation – Division of Capacity Management seeks an Ambulatory Capacity Management Analyst in Seattle for a hybrid, full-time role. You will serve as a trusted advisor to clinic leadership, leveraging Epic expertise to improve ambulatory access KPIs and collaborating with clinic teams.

You will provide Epic scheduling training, monitor access metrics, and lead initiatives to optimize provider schedules and space utilization.