Ambulatory Access & Capacity Strategist

Saint Luke's North Hospital; Kansas City, Beloit (MO, WI); On-site; USD 120,000 - 170,000; Full time

Job summary

Saint Luke's North Hospital is seeking a Capacity Management Advisor to lead ambulatory access initiatives and optimize provider scheduling across service lines. You will partner with executives and clinical leaders to design templates, assess capacity, and implement data-informed improvements that enhance patient throughput and experience.

Responsibilities include evaluating self-scheduling processes, expanding Epic-based tools, and developing governance for scheduling integrity while aligning

Qualifications

• 5+ years of progressive experience in healthcare operations, ambulatory access, capacity management, or healthcare analytics.
• Experience leading cross-functional teams and presenting insights to leadership.
• Experience designing or supporting digital patient access solutions such as self-scheduling or portal scheduling workflows.

Responsibilities

• Lead ambulatory access and capacity management initiatives across multi-specialty service lines.
• Partner with executives, clinical leaders, and IT to optimize templates, auto-search in Epic, and scheduling workflows.
• Evaluate clinical appropriateness, access impact, and readiness for expanding self-scheduling capabilities.
• Develop governance and decision frameworks balancing patient convenience with clinical safety.
• Analyze access and scheduling data to identify trends and opportunities for optimization.

Skills

Healthcare analytics

Ambulatory access

Capacity management

Cross-functional leadership

Data-driven decisions

Education

Master’s degree in healthcare administration

Bachelor’s degree in a related field

Tools

Epic

Job description

Saint Luke's North Hospital is seeking a Capacity Management Advisor to lead ambulatory access initiatives and optimize provider scheduling across service lines. You will partner with executives and clinical leaders to design templates, assess capacity, and implement data-informed improvements that enhance patient throughput and experience.

Responsibilities include evaluating self-scheduling processes, expanding Epic-based tools, and developing governance for scheduling integrity while aligning