Senior Director, Access & Digital Innovation

University of Washington; Seattle (WA); Híbrido; USD 192.000 - 276.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Hybrid schedule

Descripción de la vacante

UW Medicine in Seattle is seeking a Senior Director of Access & Innovation to provide strategic and operational leadership for enterprise ambulatory access initiatives across UW Medicine. This role focuses on a seamless, patient-centered access experience through operational improvement, digital innovation, performance optimization, and cross-functional collaboration.

The position leads the Access & Innovation team, drives capacity and scheduling strategies, analyzes capacity trends and demand,

Formación

• Ten years of progressively responsible experience in a complex healthcare environment with op leadership, access management, or strategic operations.
• At least five years of direct people management and five years in access, clinic operations, or IT (Epic-specific experience).

Responsabilidades

• Lead enterprise ambulatory access initiatives that improve patient access, continuity of care, clinic utilization, and operational efficiency across UW Medicine
• Develop and implement strategies to optimize provider capacity, scheduling utilization, appointment availability, and patient throughput
• Analyze capacity trends, demand patterns, provider utilization, referral activity, and scheduling performance to identify opportunities for improvement
• Lead operational advancement of digital access tools and patient self-service capabilities across UW Medicine
• Accelerate adoption and optimization of online scheduling, Fast Pass, waitlist management, self-scheduling workflows, automated outreach, and related access technologies
• Lead complex, enterprise-wide access transformation initiatives from planning through implementation and sustainment
• Provide project oversight for operational and technology initiatives related to ambulatory access, scheduling optimization, and patient experience improvement
• Develop and maintain data-driven approaches to operational decision-making related to patient access and ambulatory performance
• Provide leadership and direction for the Access & Innovation team, including operational oversight, prioritization of work, staff development, and performance management

Conocimientos

Operational leadership

Process improvement

Healthcare IT

Educación

Bachelor's degree in Healthcare Administration, Business Administration, Public Health, Communications, Information Systems, or related field

Herramientas

Epic Electronic Health Record (EHR)

Descripción del empleo

UW Medicine in Seattle is seeking a Senior Director of Access & Innovation to provide strategic and operational leadership for enterprise ambulatory access initiatives across UW Medicine. This role focuses on a seamless, patient-centered access experience through operational improvement, digital innovation, performance optimization, and cross-functional collaboration.

The position leads the Access & Innovation team, drives capacity and scheduling strategies, analyzes capacity trends and demand,