Ambulatory Access Specialist (Float)

Rochester Regional Health; City of Rochester (NY); On-site; USD 25,000 - 28,000; Full time

Job summary

Rochester Regional Health in the Rochester area is seeking an Access Associate - Float to support ambulatory practices across the system. This role involves interviewing patients, collecting registration data, and verifying information to ensure accurate records.

You will handle insurance eligibility checks, precertifications, and co-pay collections, while guiding patients through financial assistance options.

Qualifications

• Associates Degree preferred.
• One year of customer service experience preferred.

Responsibilities

• Manages incoming calls while providing necessary information.
• Greeting of patients and/or their representatives and providing direction as needed.
• Scheduling and/or prescheduling patient appointments.
• Interviewing the patient and/or their representative for necessary information and completing the registration process as defined by departmental policy.
• Verification of insurance eligibility/coverage and obtaining necessary precertification/authorizations when applicable.
• Collecting/processing co-payments, deductibles and/or other types of payments. Provides an estimate of cost when applicable.

Skills

Customer service

Education

Associates Degree

Job description

Rochester Regional Health in the Rochester area is seeking an Access Associate - Float to support ambulatory practices across the system. This role involves interviewing patients, collecting registration data, and verifying information to ensure accurate records.

You will handle insurance eligibility checks, precertifications, and co-pay collections, while guiding patients through financial assistance options.