Ambulatory Access Specialist

Rochester Regional Health; United States; On-site; USD 25,000 - 28,000; Full time

Job summary

Rochester Regional Health is seeking an Access Associate Float in the Ambulatory Float department, covering parts of Wayne, Ontario and Seneca counties in a 40-hour, full-time role. Scheduling, registration, and financial discussions are performed in a patient-centered office setting.

The role floats to ambulatory practices, assisting with operations alongside nursing and medical support staff. Prior customer service experience and an Associate's Degree are preferred, with a NYS driver's license

Qualifications

• No formal qualifications are required.
• Associates Degree preferred.
• One year of customer service experience preferred.

Responsibilities

• Manages incoming calls while providing necessary information.
• Greeting of patients and/or their representatives and providing direction as needed.
• Scheduling and/or prescheduling patient appointments.
• Interviewing the patient and/or their representative for necessary information and completing the registration process as defined by departmental policy.
• Identification of services where no payment source has been identified to be followed up by communication of financial assistance and/or payment arrangements.
• Verification of insurance eligibility/coverage and obtaining necessary precertification/authorizations when applicable.
• Collecting/processing co-payments, deductibles and/or other types of payments. Provides an estimate of cost when applicable.
• Reviews charges in charge review WQs for completeness and accuracy.
• Ensures the accuracy of all data collected while meeting the regulatory requirements as outlined by the departmental policy.
• Communication with external customers such as but not limited to; payers, physician offices and other departments.
• Accurately sets up new patient record via Care Connect.
• Performs other duties as assigned.

Skills

Customer service

Education

Associates Degree

Job description

Rochester Regional Health is seeking an Access Associate Float in the Ambulatory Float department, covering parts of Wayne, Ontario and Seneca counties in a 40-hour, full-time role. Scheduling, registration, and financial discussions are performed in a patient-centered office setting.

The role floats to ambulatory practices, assisting with operations alongside nursing and medical support staff. Prior customer service experience and an Associate's Degree are preferred, with a NYS driver's license