Access Associate - Float (Full-time, Days)

Rochester General Hospital; United States; On-site; USD 25,000 - 28,000; Full time

Job summary

Rochester Regional Health in the Rochester area is seeking an Access Associate - Float to support ambulatory clinics across the system. You will handle registrations, insurance verification, and payments while collaborating with nursing staff in a fast-paced medical office setting.

The role requires strong customer service, attention to detail, and accurate data entry to ensure smooth patient flow and compliant administrative processes.

Qualifications

• Associates degree preferred.
• At least one year of customer service experience preferred.

Responsibilities

• Manages incoming calls while providing necessary information.
• Greets patients and representatives and directs them as needed.
• Schedules and preschedules patient appointments.
• Interviews patients for registration information and completes the process.
• Identifies services with no payment source and communicates financial options.
• Verifies insurance eligibility and obtains precertifications when applicable.
• Collects/co-pays and explains estimated costs.
• Reviews charges for completeness and accuracy.
• Ensures data accuracy and regulatory compliance.
• Communicates with payers, physicians, and other departments.
• Sets up new patient records via Care Connect.

Skills

Customer service experience

Education

Associates Degree

Job description

Job Title: Access Associate - Float

Department: Ambulatory Float

Location: Float - Rochester area in Monroe County

Hours Per Week: 40, Full-time

Schedule: Monday-Friday, start time as early as 730 and end times as late as 530

Summary

The Float role is responsible to float to ambulatory practices within the system service lines where a need has been identified. The Float role is responsible to assist with providing support to operations, in collaboration with nursing and medical support staff in a medical office setting.

In a customer service-oriented manner, interviews patients and/or their representative to collect required registration data, to include but is not limited to; demographic and financial data as well as obtain required signatures, communicates mandated patient information and verifies all information for accuracy. Process includes but is not limited to insurance verification, obtaining precertification/authorization, co-payment collection and communicating with patient and/or their representative with regards to their financial assistance needs.

Responsibilities

• Manages incoming calls while providing necessary information.
• Greeting of patients and/or their representatives and providing direction as needed.
• Scheduling and/or prescheduling patient appointments.
• Interviewing the patient and/or their representative for necessary information and completing the registration process as defined by departmental policy.
• Identification of services where no payment source has been identified to be followed up by communication of financial assistance and/or payment arrangements.
• Verification of insurance eligibility/coverage and obtaining necessary precertification/authorizations when applicable.
• Collecting/processing co-payments, deductibles and/or other types of payments. Provides an estimate of cost when applicable.
• Reviews charges in charge review WQs for completeness and accuracy.
• Ensures the accuracy of all data collected while meeting the regulatory requirements as outlined by the departmental policy.
• Communication with external customers such as but not limited to; payers, physician offices and other departments.
• Accurately sets up new patient record via Care Connect.
• Performs other duties as assigned.

Required Qualifications

• None required

Preferred Qualifications

• Associates Degree
• One year of customer service experience

Licensure/Certifications

• Valid New York State (NYS) driver's license required

Physical Requirements

Sedentary - Sedentary roles are primarily office-based and require prolonged sitting (67-100% of the workday) with minimal physical effort and lifting limited to under 10 lbs. Fine motor skills are necessary for computer work, writing, and telephone use, supported by clear visual and auditory ability. Cognitive and emotional demands are high due to extended concentration, frequent interruptions, independent decision-making, and information processing. Although physical exposure is low, administrative areas within healthcare environments may occasionally involve contact with infectious agents. Some roles may require flexible hours, TB screening, or a valid driver's license.

For disease specific care programs refer to the program specific requirements of the department for further specifications on experience and educational expectations, including continuing education requirements.

Any physical requirements reported by a prospective employee and/or employee's physician or delegate will be considered for accommodations.

Pay Range

$18.25 - $20.50

City

Rochester

Postal Code

14611

The posted pay range is a good faith representation of potential base pay for this position. It may be modified in the future and eligible for additional pay components. Individual annual salaries/hourly rates could vary based on position details and FTE. Pay is determined by considering factors including, but not limited to, experience, relevant qualifications, specialty, internal equity, locations, and contracts.

Rochester Regional Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, predisposing genetic characteristics, marital or familial status, military or veteran status, citizenship or immigration status, or any other characteristic protected by federal, state, or local law.