Access Associate- Float (Full-time, Days)

Rochester Regional Health; City of Rochester (NY); On-site; USD 25,000 - 28,000; Full time

Job summary

Rochester Regional Health is seeking an Access Associate to support ambulatory practices across the Western area. The role involves interviewing patients, collecting registration data, verifying eligibility, and communicating financial assistance needs.

You will assist with insurance verification, precertifications, co-payments, and payment arrangements, ensuring accurate data and compliant processes in a busy medical office setting.

Qualifications

• Associates Degree preferred.
• One year of customer service experience preferred.

Responsibilities

• Answer incoming calls and provide information.
• Greet patients and direct them as needed.
• Schedule and pre-schedule patient appointments.
• Interview patients/reps to complete registration.
• Identify services without payment source and coordinate financial assistance.

Skills

Customer service

Education

Associate's Degree

Job description

Job Title: Access Associate

Department: Ambulatory Float

Location: Float - Western area, Covering Genesee Orleans and Livingston County

Hours Per Week: 40, Full-time

Schedule: Monday-Friday, start time as early as 7:30AM and end times as late as 5:30PM

SUMMARY:

The Float role is responsible to float to ambulatory practices within the system service lines where a need has been identified. The Float role is responsible to assist with providing support to operations, in collaboration with nursing and medical support staff in a medical office setting.
In a customer service-oriented manner, interviews patients and/or their representative to collect required registration data, to include but is not limited to; demographic and financial data as well as obtain required signatures, communicates mandated patient information and verifies all information for accuracy. Process includes but is not limited to insurance verification, obtaining precertification/authorization, co-payment collection and communicating with patient and/or their representative with regards to their financial assistance needs.

RESPONSIBILITIES:

• Manages incoming calls while providing necessary information.
• Greeting of patients and/or their representatives and providing direction as needed.
• Scheduling and/or prescheduling patient appointments.
• Interviewing the patient and/or their representative for necessary information and completing the registration process as defined by departmental policy.
• Identification of services where no payment source has been identified to be followed up by communication of financial assistance and/or payment arrangements.
• Verification of insurance eligibility/coverage and obtaining necessary precertification/authorizations when applicable.
• Collecting/processing co-payments, deductibles and/or other types of payments. Provides an estimate of cost when applicable.
• Reviews charges in charge review WQs for completeness and accuracy.
• Ensures the accuracy of all data collected while meeting the regulatory requirements as outlined by the departmental policy.
• Communication with external customers such as but not limited to; payers, physician offices and other departments.
• Accurately sets up new patient record via Care Connect.
• Performs other duties as assigned.

REQUIRED QUALIFICATIONS:

• None required

PREFERRED QUALIFICATIONS:

• Associates Degree
• One year of customer service experience

LICENSURE/CERTIFICATIONS:

• Valid New York State (NYS) driver’s license required

PHYSICAL REQUIREMENTS:

Sedentary - Sedentary roles are primarily office-based and require prolonged sitting (67–100% of the workday) with minimal physical effort and lifting limited to under 10 lbs. Fine motor skills are necessary for computer work, writing, and telephone use, supported by clear visual and auditory ability. Cognitive and emotional demands are high due to extended concentration, frequent interruptions, independent decision-making, and information processing. Although physical exposure is low, administrative areas within healthcare environments may occasionally involve contact with infectious agents. Some roles may require flexible hours, TB screening, or a valid driver’s license.

PAY RANGE:

$18.25 - $20.50