Ambulatory Access Lead – Specialty Departments

Virginia Commonwealth University Health; Camp Kiwanis (MA); Remote; USD 83,000 - 129,000; Full time

Job summary

Virginia Commonwealth University Health seeks an Ambulatory Access Manager for Specialty Departments to provide strategic and operational leadership, overseeing scheduling optimization, EHR workflows, and access standards across multiple specialties.

Responsibilities include supervising Access Optimization and Design Specialists, driving change, and partnering with enterprise leaders to enhance patient access and performance metrics.

Qualifications

• Requires 5+ years in healthcare operations with Epic scheduling familiarity.
• Experience leading teams and driving workflow improvements across departments.
• Strong communication, facilitation, and change-management skills.

Responsibilities

• Leads and supervises staff, coaching and performance management.
• Drives scheduling design, EHR configuration, and operational standardization.
• Partners with leaders to align access strategies and improve performance metrics.

Skills

Leadership

Healthcare operations

Epic scheduling workflows

Staff coaching

Education

Bachelor's degree in Business, Finance, Health Information Management or related field

Tools

Epic scheduling

Job description

Virginia Commonwealth University Health seeks an Ambulatory Access Manager for Specialty Departments to provide strategic and operational leadership, overseeing scheduling optimization, EHR workflows, and access standards across multiple specialties.

Responsibilities include supervising Access Optimization and Design Specialists, driving change, and partnering with enterprise leaders to enhance patient access and performance metrics.