Ambulatory Access Lead - Specialty Departments

VCU Health; Richmond (VA); On-site; USD 83,000 - 129,000; Full time

Job summary

VCU Health is seeking an Ambulatory Access Manager to lead and optimize specialty access workflows across departments. The role focuses on scheduling design, EHR configuration, and standardized processes to improve patient access and service levels.

Ideal candidates will have 5+ years in healthcare operations and 3+ years of direct management, with expertise in Epic scheduling. A Bachelor’s degree is required; a Master’s is preferred.

Qualifications

• Bachelor’s degree in Business, Finance, Health Information Management or related field.
• Master’s degree preferred (e.g., MBA, MHA, MPH).
• Experience with Epic scheduling workflows and access tools is required.
• Demonstrated ability to lead teams and drive process improvements.

Responsibilities

• Leads and supervises Access Optimization Specialists and Design Specialists, providing coaching, performance management, workload assignment, and professional development.
• Drives workflow optimization for specialty departments, including scheduling design, electronic health record configuration, and operational standardization to improve patient access.
• Collaborates with specialty department leaders, clinical leadership, and Ambulatory Operations to assess needs, remove barriers, and support access strategies tailored to each specialty.
• Monitors service level achievement, workload distribution, and operational performance metrics, ensuring quality and alignment with enterprise access standards.
• Participates in system and process design reviews, identifying improvement opportunities and ensuring change adoption across stakeholder groups.
• Supports expansion and optimization of electronic health record scheduling functionality, including self-scheduling and provider templating.
• Provides specialty-specific consultations and guidance, ensuring departments align to access standards while addressing complexities.
• Maintains SOPs and knowledge resources to support onboarding and organizational learning.
• Drives strategic alignment of specialty access initiatives with enterprise goals and standardization.

Skills

Leadership

Communication

Process improvement

Change management

Education

Bachelor's degree in Business/Finance/HIM

Master’s degree preferred

Tools

Epic scheduling workflows

Access tools

Job description

VCU Health is seeking an Ambulatory Access Manager to lead and optimize specialty access workflows across departments. The role focuses on scheduling design, EHR configuration, and standardized processes to improve patient access and service levels.

Ideal candidates will have 5+ years in healthcare operations and 3+ years of direct management, with expertise in Epic scheduling. A Bachelor’s degree is required; a Master’s is preferred.