Dispatch Associate

Global Medical Response; Prestonsburg (KY); On-site; USD 19,000 - 25,000; Full time

Job summary

Global Medical Response in Prestonsburg, KY is hiring a Dispatcher for full-time, rotating shifts. Starting at $14/hour, you will respond to emergency and non-emergency calls, assign EMS resources, and ensure accurate documentation. Strong typing, radio/telephone communication, and basic computer skills are required.

You will work with EMS protocols, maintain reports, and route calls efficiently while upholding company policies and safety standards.

Qualifications

• High school diploma or equivalent.
• One year EMS/public safety dispatcher experience preferred.
• Ability to communicate clearly on radio and telephone.
• Strong data entry and documentation skills.
• Proficiency with basic computer applications.
• Able to multitask and manage multiple requests.
• Experience in healthcare preferred.

Responsibilities

• Understand and implement Emergency Medical Dispatch protocols.
• Allocate EMS resources using approved rules.
• Ensure paperwork is complete and accurate.
• Enter data accurately, including State Run Report data.
• Generate reports and verify accuracy.
• Locate incident scenes and determine fastest routes.
• Relay instructions from supervisors and manage emergency information.
• Maintain knowledge of company policies and procedures.
• Follow established formats for service requests.
• Handle equipment such as computer, printers, 911 equipment, recording devices, and phones.
• Manage multiple tasks simultaneously.
• Type accurately for emergency and nonemergency calls.
• Understand basic computer applications.

Skills

EMS dispatcher experience

Clear radio communication

Typing speed

Multitasking ability

Basic computer skills

English literacy

Education

High school diploma or equivalent

Tools

911 equipment

Job description

More Information about this Job

Dispatcher

Prestonsburg, KY

IMMEDIATE HIRING! Dispatcher FULL-TIME Opportunity

Starting at $14/hour

We’re hiring Dispatchers that will respond to emergency and non-emergency calls for ambulance and transportation services. This person assigns and routes transportation requests and can provide clear communication in all situations to ensure quality support and care to our customers.

Responsibilities:

• Understands and adequately implements the concepts of Emergency Medical Dispatch as published in Principles of Emergency Medical Dispatch (and as customized by AMR) as a minimum standard of care.

• Allocates EMS resources properly as the need arises by application of appropriate decision-making rules and approved protocols.

• Responsible and accountable for completeness and accuracy of paperwork related to their position prior to completion of shift.

• Responsible for accurate and complete data entry for the shift. This will also include State Run Report data entry as assigned.

• Responsible for generating applicable reports and checking for accuracy.

• Assists in locating scene of incidents and selecting the safest, fastest route to such scene using all available locator aids.

• Relays instructions from supervisors, messages, and emergency information.

• Maintains a current working knowledge of all company policies, procedures, rules, regulations, and memorandums.

• Follows established parameters/formats in receiving requests for service.

• Responsible for knowledge and use of equipment, including but not limited to the computer, printers, 911 equipment, recording devices, telephones, and other equipment as assigned by superiors.

MinimumRequired Qualifications:

• High school diploma or equivalent.

• Must have minimal medical training or telecommunications experience or, have at least one year's experience as an EMS or public safety dispatcher.

• Skilled in reading and writing English.

• Capacity to communicate clearly on the radio and telephone.

• Ability to record, transmit, and report information accurately.

• Able to efficiently utilize all equipment assigned to him or her.

• Manage multiple tasks simultaneously.

• Possess good typing skills with speed and accuracy necessary to efficiently process emergency and nonemergency calls.

• Ability to understand basic computer applications.

Preferred Qualifications:

• Experience in the healthcare industry

Why Choose Lifeguard? Lifeguard Ambulance Service is one of Global Medical Response’s (GMR) family of solutions. Our GMR teams deliver compassionate, quality medical care, primarily in the areas of emergency and patient relocation services. View the stories on how our employees provide care to the world at www.AtaMomentsNotice.com.

GMR’s Core Behaviors—keep care at the center, raise your hand, seek to understand, find a way together and be accountable—unite our teams and set us apart in emergency medical services.

EEO Statement

Global Medical Response and its family of companies are an Equal Opportunity Employer, which includes supporting veterans and providing reasonable accommodations for individuals with a disability.

More Information about this Job

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