Dispatch Associate

Rural Metro Fire Department; Prestonsburg (KY); On-site; USD 16,000 - 23,000; Full time

Job summary

Lifeguard Ambulance Service in Prestonsburg, KY is actively hiring full-time Dispatchers. You will respond to emergency and non-emergency calls, assign routes, and communicate clearly to ensure high-quality patient transport services.

The role requires a high school diploma and relevant dispatch experience, with strong English literacy and multitasking abilities. The position emphasizes accurate data entry, paperwork completion, and proficient use of EMS equipment.

Qualifications

• High school diploma or equivalent.
• Minimal medical training or telecommunications experience, or 1+ year EMS/public safety dispatcher experience.
• Strong reading and writing in English; clear radio/telephone communication.
• Ability to record, transmit, and report information accurately.
• Ability to use all equipment assigned (computer, 911 gear, telephones, recording devices).
• Capable of multitasking and typing with speed/accuracy.

Responsibilities

• Respond to emergency and non-emergency calls for ambulance and transportation services.
• Assign and route transportation requests.
• Provide clear communication to ensure quality care.
• Maintain accurate paperwork and data entry for shifts.
• Generate and verify reports for shifts.
• Assist in locating scenes and determining fastest routes.
• Relays instructions from supervisors and emergency information.
• Maintain knowledge of company policies and procedures.
• Use equipment effectively (computer, printers, 911 equipment, phones).

Skills

EMS dispatcher experience

Clear radio communication

Typing skills

Multitasking

Data entry

Computer basics

Education

High school diploma or equivalent

Tools

911 equipment

Telephones

Computers

Recording devices

Printers

Job description

Dispatcher

Prestonsburg, KY

IMMEDIATE HIRING! Dispatcher FULL-TIME Opportunity

Starting at $14/hour

We're hiring Dispatchers that will respond to emergency and non-emergency calls for ambulance and transportation services. This person assigns and routes transportation requests and can provide clear communication in all situations to ensure quality support and care to our customers.

Responsibilities

• Understands and adequately implements the concepts of Emergency Medical Dispatch as published in Principles of Emergency Medical Dispatch (and as customized by AMR) as a minimum standard of care.
• Allocates EMS resources properly as the need arises by application of appropriate decision-making rules and approved protocols.
• Responsible and accountable for completeness and accuracy of paperwork related to their position prior to completion of shift.
• Responsible for accurate and complete data entry for the shift. This will also include State Run Report data entry as assigned.
• Responsible for generating applicable reports and checking for accuracy.
• Assists in locating scene of incidents and selecting the safest, fastest route to such scene using all available locator aids.
• Relays instructions from supervisors, messages, and emergency information.
• Maintains a current working knowledge of all company policies, procedures, rules, regulations, and memorandums.
• Follows established parameters/formats in receiving requests for service.
• Responsible for knowledge and use of equipment, including but not limited to the computer, printers, 911 equipment, recording devices, telephones, and other equipment as assigned by superiors.

Minimum Required Qualifications

• High school diploma or equivalent.
• Must have minimal medical training or telecommunications experience or, have at least one year's experience as an EMS or public safety dispatcher.
• Skilled in reading and writing English.
• Capacity to communicate clearly on the radio and telephone.
• Ability to record, transmit, and report information accurately.
• Able to efficiently utilize all equipment assigned to him or her.
• Manage multiple tasks simultaneously.
• Possess good typing skills with speed and accuracy necessary to efficiently process emergency and nonemergency calls.
• Ability to understand basic computer applications.

Preferred Qualifications

• Experience in the healthcare industry

Why Choose Lifeguard?

Lifeguard Ambulance Service is one of Global Medical Response's (GMR) family of solutions. Our GMR teams deliver compassionate, quality medical care, primarily in the areas of emergency and patient relocation services. View the stories on how our employees provide care to the world at www.AtaMomentsNotice.com.

GMR’s Core Behaviors

keep care at the center, raise your hand, seek to understand, find a way together and be accountable - unite our teams and set us apart in emergency medical services.

EEO Statement

Global Medical Response and its family of companies are an Equal Opportunity Employer, which includes supporting veterans and providing reasonable accommodations for individuals with a disability.

Check out our careers site benefits page to learn more about our benefit options.