Amazon Vendor Analytics & Customer Support Analyst

W; Milford (CT); In loco; USD 55.000 - 65.000; Tempo pieno

Vantaggi offerti da questo lavoro

Paid time off

401(k) plan

Medical, dental, vision insurance

Life insurance

Disability insurance

Employee Assistance Program

Descrizione del lavoro

WÜSTHOF is seeking a Sales/Customer Support Analyst to support order processing, Amazon account operations, reporting, and customer service. The role emphasizes advanced Excel skills and hands-on Amazon Vendor Central experience to manage orders and resolve discrepancies.

The position is full-time and onsite in Milford, CT, offering opportunities to collaborate with Sales and cross-functional teams while driving service improvements and revenue growth.

Competenze

• Advanced Excel with PivotTables, XLOOKUP/VLOOKUP, SUMIFS and data analysis.
• Hands-on Amazon Vendor Central experience with POs, confirmations, routing, chargebacks.
• Experience resolving order, pricing, inventory, delivery discrepancies with vendors and customers.
• Excellent written and verbal communication and collaboration with cross-functional teams.
• Onsite work from 8:30 a.m. to 5:00 p.m.

Mansioni

• Support order processing and Amazon account operations.
• Generate and analyze performance reports to improve service and revenue growth.
• Resolve discrepancies and issues with orders, pricing, inventory and delivery.
• Collaborate with Sales and internal teams to drive operational excellence and customer satisfaction.

Conoscenze

Advanced Excel

Power Query

Macros

XLOOKUP/VLOOKUP

Amazon Vendor Central

Amazon account management

Communication skills

Data analysis

Problem solving

Onsite collaboration

Formazione

Bachelor’s degree in business, technology, or related field

Strumenti

Zendesk

Descrizione del lavoro

WÜSTHOF is seeking a Sales/Customer Support Analyst to support order processing, Amazon account operations, reporting, and customer service. The role emphasizes advanced Excel skills and hands-on Amazon Vendor Central experience to manage orders and resolve discrepancies.

The position is full-time and onsite in Milford, CT, offering opportunities to collaborate with Sales and cross-functional teams while driving service improvements and revenue growth.