Sales/Customer Support Analyst

W; Milford (CT); On-site; USD 55,000 - 65,000; Full time

Benefits offered by this job

Paid time off

401(k) plan

Medical, dental, vision insurance

Life insurance

Disability insurance

Employee Assistance Program

Job summary

WÜSTHOF is seeking a Sales/Customer Support Analyst to support order processing, Amazon account operations, reporting, and customer service. The role emphasizes advanced Excel skills and hands-on Amazon Vendor Central experience to manage orders and resolve discrepancies.

The position is full-time and onsite in Milford, CT, offering opportunities to collaborate with Sales and cross-functional teams while driving service improvements and revenue growth.

Qualifications

• Advanced Excel with PivotTables, XLOOKUP/VLOOKUP, SUMIFS and data analysis.
• Hands-on Amazon Vendor Central experience with POs, confirmations, routing, chargebacks.
• Experience resolving order, pricing, inventory, delivery discrepancies with vendors and customers.
• Excellent written and verbal communication and collaboration with cross-functional teams.
• Onsite work from 8:30 a.m. to 5:00 p.m.

Responsibilities

• Support order processing and Amazon account operations.
• Generate and analyze performance reports to improve service and revenue growth.
• Resolve discrepancies and issues with orders, pricing, inventory and delivery.
• Collaborate with Sales and internal teams to drive operational excellence and customer satisfaction.

Skills

Advanced Excel

Power Query

Macros

XLOOKUP/VLOOKUP

Amazon Vendor Central

Amazon account management

Communication skills

Data analysis

Problem solving

Onsite collaboration

Education

Bachelor’s degree in business, technology, or related field

Tools

Zendesk

Job description

As a manufacturer of high-quality chef's knives, we know, cutting is sharing! Whether it’s cooking a family meal together or sharing a slice of cake, it brings people and families together. That's exactly how we see teamwork. With every day at WÜSTHOF, we want to share our vision, our experience and our success – with you!

Position Overview

The Sales/Customer Support Analyst supports order processing, Amazon account operations, reporting, and customer service. This role requires advanced Excel skills and hands‑on Amazon Vendor Central experience to manage orders, analyze performance, research discrepancies, and resolve issues. The analyst partners with Sales and internal teams to improve service, operational performance, and revenue growth. This is a full‑time position and the budgeted salary range for this role is $55k-$65k annually. This position is eligible for overtime pay.

Qualifications & Skills

• Strong written and verbal communication skills for working with Amazon, customers, and cross‑functional teams
• Advanced Excel skills, including PivotTables, XLOOKUP/VLOOKUP, SUMIFS, IF statements, data validation, conditional formatting, charts, and large‑data analysis; Power Query, macros, or automation preferred
• Hands‑on Amazon Vendor Central experience with purchase orders, confirmations, routing, chargebacks, shortages, deductions, cases, and reporting
• Direct experience working with Amazon to resolve order, pricing, inventory, delivery, compliance, and payment discrepancies
• Strong analytical, problem‑solving, and organizational skills to identify root causes, manage high order volumes, and meet deadlines with minimal supervision
• Ability to work onsite from 8:30 a.m. to 5:00 p.m. and collaborate with operational and technical teams
• Experience with Zendesk or a comparable platform for case documentation, follow‑up, and resolution
• Bachelor’s degree in business, technology, or a related field preferred; equivalent experience considered

WÜSTHOF is an equal opportunity employer committed to creating a diverse team. We consider all qualified applicants without regard to age, race, color, religion, sex, gender identity or expression, sexual orientation, national origin, disability, genetics, or veteran status. WÜSTHOF offers a generous benefits package consisting of paid time off, 401(k), medical, dental, vision, life, disability, EAP, and ancillary benefits to all full‑time employees.