Amazon Connect Engineer for AI-Driven Contact Centers

Marlabs Inc.; Indianapolis (IN); On-site; USD 120,000 - 180,000; Full time

Job summary

Marlabs Inc. in Indianapolis, IN, is seeking an experienced Amazon Connect Developer to design, build, and optimize intelligent contact center solutions using Amazon Connect, AWS services, and Salesforce integrations.

You will focus on scalable routing, IVR, queues, and agent workflows within regulated environments. The role emphasizes API orchestration with Lambda, event-driven architectures using Kinesis and DynamoDB, and secure, compliant practices.

Qualifications

• Minimum 5+ years designing and developing contact center solutions with Amazon Connect.
• Deep AWS development experience including Lambda, API Gateway, EventBridge, DynamoDB, Kinesis, CloudWatch, IAM.
• Experience integrating Amazon Connect with Salesforce Service Cloud or enterprise CRM platforms.
• Strong REST API integration, workflow orchestration, authentication, resiliency patterns.
• Experience implementing secure and compliant contact center solutions in regulated environments.

Responsibilities

• Design, develop, and maintain Amazon Connect contact flows, routing strategies, IVR experiences, queues, agent workspaces, and customer interaction workflows.
• Build integrations between Amazon Connect, Salesforce Service Cloud, CTI adapters, CRM platforms, and enterprise applications.
• Develop AWS Lambda services and backend automation using Python or Node.js for API orchestration, CRM lookups, and workflow automation.
• Design event-driven architectures leveraging Kinesis, DynamoDB, API Gateway, EventBridge, CloudWatch, and related AWS services.
• Configure Amazon Connect features including Contact Lens, Omni-Channel, routing rules, workforce configurations, and analytics.
• Collaborate with architects, developers, business stakeholders, and operations teams to deliver secure, scalable, compliant, and high-performing customer service solutions.

Skills

Amazon Connect

AWS development

Lambda (Python/Node.js)

API Gateway

Event-driven architecture

Salesforce integration

REST API integration

HIPAA compliance

CloudWatch

Security best practices

Tools

Terraform

CloudFormation

CDK

Kinesis

DynamoDB

API Gateway

EventBridge

IAM

Salesforce integrations

Job description

Marlabs Inc. in Indianapolis, IN, is seeking an experienced Amazon Connect Developer to design, build, and optimize intelligent contact center solutions using Amazon Connect, AWS services, and Salesforce integrations.

You will focus on scalable routing, IVR, queues, and agent workflows within regulated environments. The role emphasizes API orchestration with Lambda, event-driven architectures using Kinesis and DynamoDB, and secure, compliant practices.