Amazon Connect Engineer — AWS Contact Center IVR Pro
VistalTech Inc
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Job summary
VistalTech Inc. is seeking an experienced Amazon Connect Engineer to support the deployment and ongoing improvement of an AWS-based contact center for California. The role requires hands-on work with Amazon Connect, contact flows, queues, and routing profiles, plus Lex/Lambda integrations and Terraform/CloudFormation.
Salesforce-to-AWS migration experience is a must. The engineer will collaborate with the Architect and DevOps teams to turn approved designs into production configurations, handle
Qualifications
- Hands-on experience with Amazon Connect and configuring call-flows, queues and routing.
- Salesforce-to-AWS migration experience is required.
- Experience with contact center integrations and AWS services (Lex, Lambda) is essential.
Responsibilities
- Translate call-flow, queue, and routing designs into working Amazon Connect configurations.
- Build and maintain Amazon Connect contact flows, queues, routing profiles, and agent configurations.
- Integrate Amazon Lex bots and AWS Lambda functions for Conversational IVR.
- Configure agent hierarchies, whisper flows, prompts, queue assignments, and routing logic.
- Support deployment and monitoring of Amazon Connect Voice ID, Q/Wisdom, and Contact Lens capabilities.
- Execute MACDs under Architect direction and deploy infrastructure via Terraform/CloudFormation.
- Document changes and track configurations in JIRA workflows.
- Escalate configuration constraints or integration issues as needed.
Skills
Tools
Job description
VistalTech Inc. is seeking an experienced Amazon Connect Engineer to support the deployment and ongoing improvement of an AWS-based contact center for California. The role requires hands-on work with Amazon Connect, contact flows, queues, and routing profiles, plus Lex/Lambda integrations and Terraform/CloudFormation.
Salesforce-to-AWS migration experience is a must. The engineer will collaborate with the Architect and DevOps teams to turn approved designs into production configurations, handle
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