Amazon Connect Architect

Cloudious LLC; Town of Texas (WI); On-site; USD 160,000 - 210,000; Full time

Job summary

Cloudious LLC is seeking an Amazon Connect Architect in Plano, TX with 16+ years of experience to design and implement cloud contact center solutions on AWS. The role emphasizes hands-on architecture, IaC with Terraform, and integration of AI-powered agent assist and analytics.

You will work onsite (3 days per week) to build scalable enterprise solutions, ensure robust monitoring (Splunk, Datadog, CloudWatch). Strong knowledge of contact center operations is required.

Qualifications

• Proficient in at least one modern programming language (e.g., Python, Java).
• Experience implementing cloud contact center platforms, preferably Amazon Connect.
• Strong expertise with Infrastructure as Code (Terraform).
• Ability to architect and implement AWS applications and networking.
• Experience with CI/CD tools and version control (Bitbucket, Git).
• Ability to rapidly build proof-of-concepts and scale to enterprise solutions.
• Advanced knowledge of application and infrastructure architecture principles.
• Knowledge of voice technologies (WebRTC), call recording, and telephony platforms.
• Experience troubleshooting, monitoring, and production support in large environments using Splunk, Datadog, and CloudWatch.
• Experience building and supporting enterprise solutions on AWS.
• Strong understanding of contact center operations.
• AI skills: conversational AI + speech analytics integrations; GenAI/LLM use for agent assist/summarization/knowledge retrieval, with responsible AI practices (PII, controls, guardrails)

Skills

Python

Java

Tools

Terraform

Git

Jules

Job description

Job Title: Amazon Connect Architect

Location : Plano, TX

Exp: 16+ Yrs

No of Position: 1

RTTO 3 Days Onsite

Job Description:

• Proficiency in at least one modern programming language (e.g., Python, Java)
• Experience implementing cloud contact center platforms, preferably Amazon Connect
• Strong expertise with Infrastructure as Code (e.g., Terraform)
• Ability to architect and implement AWS applications and networking
• Experience with CI/CD tools (e.g., Jules) and version control (Bitbucket, Git)
• Ability to rapidly build proof-of-concepts and scale them into enterprise solutions
• Advanced knowledge of application and infrastructure architecture principles
• Knowledge of voice technologies (e.g., WebRTC), call recording, and telephony platforms (plus)
• Experience troubleshooting, monitoring, and production support in large environments using tools such as Splunk, Datadog, and CloudWatch
• Experience building and supporting enterprise solutions on AWS
• Strong understanding of contact center operations (required)
• AI skills: conversational AI + speech analytics integrations; GenAI/LLM use for agent assist/summarization/knowledge retrieval, with responsible AI practices (PII, controls, guardrails)