Senior Amazon Connect Architect – AWS, IaC & AI-Driven CC

Saransh Inc; Plano (TX); On-site; USD 140,000 - 190,000; Full time

Job summary

Saransh Inc seeks an accomplished Amazon Connect Architect to design and implement scalable AWS-based contact center solutions in Plano, TX. You will lead architecture decisions, build proof-of-concepts, and ensure robust monitoring and security practices.

The role requires deep expertise in cloud platforms, telephony, and AI-driven capabilities for agent assist and analytics. Ideal candidates bring 10+ years in relevant roles, strong IaC skills with Terraform, and hands-on experience with

Qualifications

• 10+ years of hands-on experience in relevant roles.
• Experience implementing cloud contact center platforms, preferably Amazon Connect.
• Strong IaC expertise with Terraform.
• Ability to architect and implement AWS applications and networking.
• Experience with CI/CD tools and version control (Bitbucket, Git).
• Proficient in building POCs and scaling them to enterprise solutions.
• Deep knowledge of contact center operations and telephony.
• Experience with monitoring/observability (Splunk, Datadog, CloudWatch).
• AI skills: conversational AI, speech analytics, GenAI/LLM integrations with guardrails.

Responsibilities

• Design and implement AWS-based applications and networking for contact centers.
• Architect scalable, production-ready solutions and proof-of-concepts.
• Integrate AI features for agent assist, summarization, and knowledge retrieval.
• Ensure reliability, monitoring, and incident response in large environments.
• Collaborate with security and compliance for PII controls.

Skills

Python

Java

Cloud platforms

CI/CD

POC development

Architectural design

WebRTC

Call recording

Telephony

Monitoring

AWS

Contact center operations

Conversational AI

Speech analytics

GenAI/LLM

Responsible AI (PII controls)

Tools

Terraform

Bitbucket

Git

Amazon Connect

Splunk

Datadog

CloudWatch

Job description

Saransh Inc seeks an accomplished Amazon Connect Architect to design and implement scalable AWS-based contact center solutions in Plano, TX. You will lead architecture decisions, build proof-of-concepts, and ensure robust monitoring and security practices.

The role requires deep expertise in cloud platforms, telephony, and AI-driven capabilities for agent assist and analytics. Ideal candidates bring 10+ years in relevant roles, strong IaC skills with Terraform, and hands-on experience with