Senior Amazon Connect Architect | Cloud Contact Center Leader

Pyramid Consulting, Inc

Plano (TX)

On-site

USD 90,000 - 96,000

Full time

6 days ago

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Benefits offered by this job

Health insurance

401(k) plan

Paid sick leave

Job summary

Pyramid Consulting, Inc. is seeking an experienced Amazon Connect Architect for a 12+ months contract in Plano, TX (onsite). You will architect cloud contact center solutions, leverage Terraform IaC, and integrate AWS services with voice tech to deliver scalable enterprise solutions.

Ideal candidates have 12+ years of experience, hands-on coding in Python or Java, and strong CI/CD and monitoring skills (Bitbucket, Git, Splunk, Datadog, CloudWatch). Onsite work and comprehensive benefits apply.

Qualifications

12+ years of experience in relevant IT/telecom roles.
Proficiency in Python or Java.
Experience implementing cloud contact center platforms, preferably Amazon Connect.
Strong IaC expertise with Terraform.
Ability to architect AWS applications and networking.
Experience with CI/CD tools and version control (Bitbucket, Git).
Ability to build PoCs and scale to enterprise solutions.
Knowledge of voice tech and telephony platforms, plus call recording.
Experience troubleshooting in large environments with Splunk/Datadog/CloudWatch.
GenAI/LLM use for agent assist, knowledge retrieval, with responsible AI practices.