Guest Experience Specialist - Front Desk

Innisfree 62s; Orange Beach (AL); On-site; USD 25,000 - 40,000; Full time

Job summary

Innisfree 62s is seeking a Guest Service Agent for the Hilton Garden Inn Orange Beach. In this role, you will be the face of the hotel, responsible for greeting guests, checking them in and out, and assisting with reservation needs.

The ideal candidate should have a high school diploma, at least one year of customer service experience, and excellent communication skills. The role emphasizes maintaining a clean work environment and mitigating conflicts while ensuring guest satisfaction.

Qualifications

• Minimum 1 year of customer service experience required, hospitality industry preferred.
• Ability to read, write, and speak effectively in English to communicate with guests and team members.
• Must be able to work independently with minimal supervision.

Responsibilities

• Greet guests and check-in/out as needed.
• Assist guests with reservations and special services.
• Maintain high standards of personal appearance and grooming.

Skills

Customer service skills

Multi-tasking

Detail-oriented

Team player

Knowledge of reservation and POS systems

Education

High school diploma or equivalent

Tools

Operating software

Job description

Innisfree 62s is seeking a Guest Service Agent for the Hilton Garden Inn Orange Beach. In this role, you will be the face of the hotel, responsible for greeting guests, checking them in and out, and assisting with reservation needs.

The ideal candidate should have a high school diploma, at least one year of customer service experience, and excellent communication skills. The role emphasizes maintaining a clean work environment and mitigating conflicts while ensuring guest satisfaction.