AM Front Desk Agent: Breakfast, Shuttle & Guest Delight

Melrosehoteldc; Canton (OH); On-site; USD 25,000 - 32,000; Full time

Benefits offered by this job

Free shuttle service

Breakfast included

Evening dining options

24-hour snacks

Job summary

Melrosehoteldc is seeking a friendly Front Desk Associate to greet guests, check them in and out, and assist with reservations at a Canton, OH area hotel. You will post charges, handle payments, and maintain knowledge of rates and discounts to ensure smooth guest experiences.

The role requires teamwork, strong communication, and the ability to work a variety of shifts, including weekends and holidays. A professional, customer-focused approach is essential.

Qualifications

• Excellent customer service and guest interaction skills.
• Ability to work as part of a team to deliver great guest experiences.
• Strong written and verbal communication throughout the shift.

Responsibilities

• Greet and check guests in/out; assist pre-registration and block reservations as needed.
• Post charges accurately and promptly in the system.
• Have working knowledge of Front Office computer or manual system for daily transactions.
• Manage cash handling and process payments from guests.
• Review reservations with special requests and block rooms accordingly.
• Know hotel rates, discounts, and cancellation procedures; handle same-day reservations.

Skills

Customer service

Team player

Communication skills

Job description

Melrosehoteldc is seeking a friendly Front Desk Associate to greet guests, check them in and out, and assist with reservations at a Canton, OH area hotel. You will post charges, handle payments, and maintain knowledge of rates and discounts to ensure smooth guest experiences.

The role requires teamwork, strong communication, and the ability to work a variety of shifts, including weekends and holidays. A professional, customer-focused approach is essential.