Boutique Front Desk Agent - Washington, DC Hotel

Bardessono; Washington, Northern (District of Columbia, KY); Hybrid; USD 25,000 - 29,000; Full time

Job summary

Melrose Georgetown Hotel is seeking a Front Desk Agent in Washington, DC to greet guests, manage check-in/check-out, and handle front desk transactions with precise cash handling and system knowledge.

Responsibilities include assisting with reservations, blocking rooms for special requests, and applying rate/discount knowledge. The role requires flexibility for varied schedules and strong guest service focus.

Qualifications

• High work ethic and self-initiative.
• Ability to work as part of a team.
• Willingness to work varying schedules including nights, weekends, and holidays.

Responsibilities

• Greet and check guests in and out promptly and professionally.
• Post charges accurately and promptly.
• Maintain working knowledge of front office systems and daily transactions.
• Handle cash, checks, and credit card information securely.
• Review reservations with special requests and block rooms accordingly.
• Take same-day reservations and understand cancellation procedures.

Skills

High work ethic

Self-initiative

Team player

Flexibility (shifts)

Job description

Melrose Georgetown Hotel is seeking a Front Desk Agent in Washington, DC to greet guests, manage check-in/check-out, and handle front desk transactions with precise cash handling and system knowledge.

Responsibilities include assisting with reservations, blocking rooms for special requests, and applying rate/discount knowledge. The role requires flexibility for varied schedules and strong guest service focus.