Boutique Hotel Front Desk Specialist (DC) — Full-Time

One Ocean Resort & Spa; Washington; On-site; USD 25,000 - 26,000; Full time

Job summary

The Melrose Georgetown Hotel is seeking a Front Desk Agent in Washington, DC. You will warmly greet guests, check them in and out, assist with pre-registration and reservations, and maintain accurate front desk transactions.

Responsibilities include posting charges, cash handling, understanding rates and discounts, and following cancellation procedures. A strong work ethic, reliability, and teamwork are essential to deliver exceptional guest experiences.

Qualifications

• High work ethic and self-initiative.
• Must be able to work varying schedules including nights, weekends and holidays.
• Must be a team player providing great guest experiences.

Responsibilities

• Greet and check guests in and out, assist with pre-registration and reservations.
• Post charges accurately and promptly.
• Maintain working knowledge of Front Office system and daily transactions.
• Handle cash, checks and credit card payments accurately.
• Review reservations and block rooms for special requests.
• Know hotel rates, discounts, and cancellation/relocation procedures.

Skills

Customer service

Teamwork

Communication skills

Cash handling

Attention to detail

Job description

The Melrose Georgetown Hotel is seeking a Front Desk Agent in Washington, DC. You will warmly greet guests, check them in and out, assist with pre-registration and reservations, and maintain accurate front desk transactions.

Responsibilities include posting charges, cash handling, understanding rates and discounts, and following cancellation procedures. A strong work ethic, reliability, and teamwork are essential to deliver exceptional guest experiences.