Boutique Front Desk Agent - Guest Experience Champion

Hotel Yountville; Washington; On-site; USD 22,000 - 29,000; Full time

Job summary

The Melrose Georgetown Hotel in Washington, DC is seeking a Front Desk Agent to warmly greet guests, check them in and out, and assist with pre-registration and reservations. You will handle charges, use the Front Office system, manage payments, and coordinate with guests on special requests.

This role requires punctuality, team spirit, and the ability to work varied shifts, including nights and weekends. Pay is $18.40 per hour USD, with opportunities to provide excellent guest experiences in a

Qualifications

• Greet and check guests in and out promptly and professionally.
• Post all charges accurately and promptly.
• Know Front Office systems and daily transactions.
• Handle cash, checks, and credit card payments securely.
• Block rooms for reservations with special requests.
• Understand hotel rates, discounts, and related procedures.
• Take same-day reservations quickly and follow cancellation procedures.

Responsibilities

• Greet guests and manage in/out check-ins and check-outs.
• Process charges and payments accurately.
• Maintain working knowledge of Front Office systems and daily transactions.
• Coordinate reservations, including same-day bookings and special requests.
• Ensure smooth front-desk operations with friendly, efficient service.

Job description

The Melrose Georgetown Hotel in Washington, DC is seeking a Front Desk Agent to warmly greet guests, check them in and out, and assist with pre-registration and reservations. You will handle charges, use the Front Office system, manage payments, and coordinate with guests on special requests.

This role requires punctuality, team spirit, and the ability to work varied shifts, including nights and weekends. Pay is $18.40 per hour USD, with opportunities to provide excellent guest experiences in a