Alumni Experiences & Events Coordinator

CASE; Williamsburg (VA); On-site; USD 40,000 - 45,000; Full time

Job summary

William & Mary is seeking a Coordinator for Alumni Experiences & Services to provide event and administrative support at the Alumni House in Williamsburg. You will engage alumni, manage registrations, travel logistics, and deliver exceptional customer service.

The role includes data tracking, budget support, and collaboration with the finance team to report on programs. This is a full-time, on-site position with travel as needed.

Qualifications

• High school graduate or equivalent.
• Administrative experience in a fast-paced office environment.
• Knowledge of marketing practices and ability to develop and support such plans.
• Analytical, computational, and quantitative skills to track and report data.
• Proficient in MS Office, Adobe, and web-based marketing and scheduling platforms.
• Excellent written and verbal communication with strong customer service and diplomacy.
• Detailed planning skills including event venue management and travel coordination.

Responsibilities

• Serve as the first contact at the Alumni House, welcoming alumni and visitors.
• Track Alumni Journeys and Lifelong Learning data to forecast budgets and programming.
• Manage registration processes, payments, and traveler communications for Alumni Journeys.
• Provide guests with information and support travel-related and Lifelong Learning inquiries.
• Maintain alumni databases and generate reports and analytics.
• Collaborate with finance to ensure accurate financial reporting of programming.
• Manage social media channel and assist with marketing plans.
• Prepare documents and reports; liaise with stakeholders; support hospitality operations.
• Assist in budget management and processing team payments and invoices.
• Take on special projects to support departmental goals.

Skills

Administrative skills

Customer service

Communication skills

Event planning

Travel coordination

Data reporting

Budget tracking

Education

Bachelor’s degree

High school diploma

Tools

MS Office

Adobe

Web-based marketing & scheduling platforms

Job description

William & Mary is seeking a Coordinator for Alumni Experiences & Services to provide event and administrative support at the Alumni House in Williamsburg. You will engage alumni, manage registrations, travel logistics, and deliver exceptional customer service.

The role includes data tracking, budget support, and collaboration with the finance team to report on programs. This is a full-time, on-site position with travel as needed.