Alumni Engagement Specialist

Apex Recovery LLC (TN); Columbia (TN); On-site; USD 36,000 - 54,000; Full time

Job summary

Apex Recovery LLC (TN) seeks an Alumni Coordinator to build meaningful relationships with alumni, serve as the primary contact for alumni communications, and promote engagement while upholding confidentiality and HIPAA requirements. In this role you will plan and execute alumni events, develop a monthly engagement calendar, coordinate outreach with community partners, and track attendance.

You will collaborate with Clinical, Admissions, Outreach, and Operations teams, maintain accurate records,

Qualifications

• High school diploma or equivalent.
• Experience in behavioral health, recovery services, hospitality, outreach, or related fields preferred.
• Strong interpersonal and communication skills.
• Excellent organizational and time-management skills.
• Ability to maintain confidentiality and professional boundaries.
• Ability to work independently while collaborating effectively with a team.
• Comfortable communicating by phone, email, text, and in person.
• Strong attention to detail.
• Ability to coordinate multiple projects and events simultaneously.

Responsibilities

• Develop and maintain meaningful relationships with Apex alumni.
• Serve as a primary point of contact for alumni-related communication and engagement.
• Maintain an organized alumni contact database in accordance with company policies and confidentiality requirements.
• Conduct appropriate alumni outreach and follow-up.
• Encourage alumni participation in appropriate Apex events and community activities.
• Identify opportunities to improve alumni engagement and retention.
• Plan, coordinate, and execute alumni events, meetings, celebrations, and activities.
• Develop a monthly alumni engagement calendar.
• Coordinate alumni groups, gatherings, service projects, recreational activities, and other approved events.
• Work with the Outreach/Business Development team to identify appropriate community events and partnerships.
• Coordinate logistics including scheduling, invitations, communication, supplies, vendors, and event follow-up.
• Track attendance and engagement for alumni activities.
• Develop alumni newsletters, announcements, invitations, and other approved communications.
• Help maintain approved alumni communication channels and social media content.
• Create engaging and recovery-focused content in collaboration with Marketing/Outreach.
• Celebrate alumni milestones and accomplishments in accordance with privacy and consent requirements.
• Promote a positive, inclusive, and supportive alumni culture.
• Build relationships with appropriate community organizations, recovery resources, and local partners.
• Participate in approved community events and outreach activities.
• Help connect alumni with appropriate community resources when requested.
• Collaborate with the Admissions and Business Development teams when alumni identify individuals who may need treatment, while maintaining appropriate boundaries and confidentiality.
• Represent Apex professionally at community and alumni events.
• Collaborate with Clinical, Admissions, Business Development, Outreach, and Operations teams.
• Communicate relevant alumni trends, needs, and engagement opportunities to leadership.
• Participate in staff meetings and other meetings as assigned.
• Assist with special projects related to alumni engagement, retention, and community development.
• Maintain accurate alumni records and engagement documentation.
• Track alumni event attendance and participation.
• Prepare monthly alumni activity reports for leadership.
• Monitor alumni engagement metrics and identify trends.
• Maintain an annual calendar of alumni events and initiatives.
• Manage approved alumni-related expenses and event budgets.
• Ensure all communications and activities follow Apex policies and applicable confidentiality requirements.

Skills

Interpersonal communication

Organization

Time management

Confidentiality

Boundary management

Team collaboration

Multichannel communication

Attention to detail

Education

High school diploma or equivalent

Job description

Apex Recovery LLC (TN) seeks an Alumni Coordinator to build meaningful relationships with alumni, serve as the primary contact for alumni communications, and promote engagement while upholding confidentiality and HIPAA requirements. In this role you will plan and execute alumni events, develop a monthly engagement calendar, coordinate outreach with community partners, and track attendance.

You will collaborate with Clinical, Admissions, Outreach, and Operations teams, maintain accurate records,