All-Source Platform Power-User & Support Specialist

Base-2 Solutions, LLC.; Bethesda, Northern (MD, KY); Hybrid; USD 120,000 - 180,000; Full time

Job summary

Base-2 Solutions seeks a TS/SCI-cleared All-Source Platform User Support Specialist 4 in Bethesda, MD to support the DIA-NMEC DOMEX Technology Platform. The role focuses on helping Intelligence Community users search for and retrieve classified data to support analysis and operations.

Ideal candidates have a background as an intelligence analyst or instructor, with strong tradecraft development, customer interaction, and collaboration with software teams.

Qualifications

• Active TS/SCI with ability to obtain a CI Polygraph.
• 2
• Bachelor's degree with 10+ years in all-source intelligence.
• 3
• Experience with IC and Law Enforcement Agencies.
• 3
• Experience creating user guides and training end users.
• 3
• Ability to work in a dynamic, fast-paced environment.
• 3
• Strong problem-solving and communication skills.
• 3

Responsibilities

• Become a DTP application power user to support discovery of insights.
• Provide subject matter expertise on platform use and discovery tradecraft to users.
• Enable IC users to discover, retrieve, and use data for intelligence tasks.
• Build professional relationships to enable use of new technologies and tradecraft.
• Identify opportunities to increase user adoption of DTP apps and data.
• Create DTP training and familiarization materials for users.
• Document and communicate user requirements to DTP development teams.
• Collect and analyze metrics to refine user engagements and data discovery.
• Collaborate with UI/UX, developers, integrators, and testers across the program.

Skills

All-Source Intelligence

Customer Outreach

Training End Users

Documentation & Guides

Team Collaboration

Problem Solving

Education

Bachelor's degree + 10 years experience

Master's degree + 10 years experience

PhD + 10 years experience

Tools

Elasticsearch/Kibana

Tableau

ArcGIS

Analyst Notebook

SharePoint

Jira

Confluence

MS Office

Job description

Base-2 Solutions seeks a TS/SCI-cleared All-Source Platform User Support Specialist 4 in Bethesda, MD to support the DIA-NMEC DOMEX Technology Platform. The role focuses on helping Intelligence Community users search for and retrieve classified data to support analysis and operations.

Ideal candidates have a background as an intelligence analyst or instructor, with strong tradecraft development, customer interaction, and collaboration with software teams.