All-Source Platform User Support Specialist 3

Base-2 Solutions, LLC.; Bethesda, Northern (MD, KY); Hybrid; USD 110,000 - 150,000; Full time

Job summary

Base-2 Solutions is seeking a TS/SCI-cleared All-Source Platform User Support Specialist 3 to support the DIA-NMEC DOMEX Technology Platform in Bethesda, MD. This role supports the DOMEX Data Discovery Platform and focuses on enhancing user implementation of software developed under the DTP program.

The selected candidate will provide DTP familiarization and discovery tradecraft support to Intelligence Community users, helping them search for and retrieve relevant classified data to support

Qualifications

• Active TS/SCI clearance required with ability to obtain CI Polygraph.
• Bachelor's degree with 6 years of experience in all-source intelligence or 9 years without degree.
• Experience creating user guides and training end users for software platforms.

Responsibilities

• Become a DTP application power user to support discovery of critical intelligence insights.
• Provide SME on platform use and discovery tradecraft through in-person and virtual outreach.
• Enable IC users to discover, retrieve, and use data to solve intelligence problems and support operations.
• Build professional relationships to enable use of novel technologies and data in finished intelligence products.
• Identify opportunities to increase user adoption of DTP applications and data.
• Create DTP training and familiarization materials to support users.
• Document and communicate user requirements to DTP development teams.
• Collect and analyze metrics to refine user engagements and improve data discovery.
• Collaborate with UI/UX designers, developers, integrators, system engineers, and testers.

Skills

Active TS/SCI

CI Polygraph

All-Source intelligence

User training & support

Education

Bachelor's degree with 6 years experience

Experience substitution for degree (3 years)

Tools

Elasticsearch/Kibana

Tableau

ArcGIS

Analyst Notebook

Jira

Confluence

SharePoint

Job description

Position Summary

Base-2 Solutions is seeking a TS/SCI-cleared All-Source Platform User Support Specialist 3 to support the DIA-NMEC DOMEX Technology Platform in Bethesda, MD. This role supports the DOMEX Data Discovery Platform and focuses on enhancing user implementation of software developed under the DTP program.

The selected candidate will provide DTP familiarization and discovery tradecraft support to Intelligence Community users, helping them search for and retrieve relevant classified data to support intelligence analysis and operations. This role is well suited for a current or former intelligence analyst or intelligence instructor who enjoys helping users, developing tradecraft, solving complex mission problems, and working directly with customers and technical teams.

Essential Duties and Responsibilities

• Become a DTP application power user to support the discovery of critical intelligence insights.
• Provide subject matter expertise on platform use and discovery tradecraft through in-person and virtual customer outreach and engagement.
• Enable Military and Intelligence Community users to discover, retrieve, and use data to solve intelligence problems and support operations.
• Build professional relationships that enable the use of novel technologies and tradecraft to discover, retrieve, and incorporate data into finished intelligence products.
• Identify and pursue opportunities to increase user adoption of DTP applications and data.
• Create DTP training and familiarization materials to support users.
• Document and communicate user requirements to DTP development teams.
• Collect and analyze metrics to refine user engagements and improve data discovery.
• Collaborate with teams across the program, including UI/UX designers, developers, integrators, system engineers, and testers.

Required Qualifications

• Active TS/SCI with ability to obtain a CI Polygraph.
• Bachelor's degree with a minimum of six years of experience working with, or as, an all-source intelligence analyst. Three additional years of experience may be substituted for the bachelor's degree.
• Additional directly related experience as a military intelligence analyst may be considered in lieu of degree.
• Experience working with Intelligence Community and Law Enforcement Agencies.
• Experience creating user guides and training end users for software platforms.
• Ability to perform well in a dynamic, fast-paced environment.
• Ability to solve complex problems in support of real-world national security missions.
• Ability to work directly with teammates and customers to understand requirements and develop and implement solutions.
• Self-motivated, creative, and organized.
• Ability to clarify and accomplish tasks under limited supervision.
• Ability to manage personal workload and complete tasks early or on time.
• Ability to exercise sound professional judgment that builds relationships and helps prevent or resolve problems.
• Ability to understand and anticipate second- and third-order effects that result from user engagements and personal decisions.
• Excellent written and verbal communication skills.
• Strong attention to detail.

Preferred Qualifications

• Experience working with three-letter agencies.
• Experience providing technical training for IC tools or technologies.
• Experience using Elasticsearch/Kibana or data visualization software, including Tableau, ArcGIS, or Analyst Notebook.
• Data analytics experience.
• Experience engaging with Senior Executive Service civilians and equivalent military ranks.
• High proficiency with Microsoft Office products, SharePoint, Jira, and Confluence.
• Experience supporting DIA/NMEC, NDOC, OSIC, D3P, and/or POSTMAN.

Required Education and Experience Equivalency

• High School Diploma/GED with 9 years of experience.
• Associates Degree with 9 years of experience.
• Bachelors' Degree with 6 years of experience.
• Masters' Degree with 6 years of experience.
• PhD with 6 years of experience.

RequiredCertifications

• None specified.

Required Security Clearance

• Active TS/SCI with ability to obtain a CI Polygraph.

Equal Employment Opportunity

Base-2 Solutions is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), national origin, age, sexual orientation, gender identity, genetic information, protected veteran status, or any other characteristic protected by law, and will not be discriminated against on the basis of disability. Learn more: base-2solutions.com/eeo