All-Source Platform User Support Specialist 4

Base-2 Solutions, LLC; Bethesda (MD); On-site; USD 110,000 - 140,000; Full time

Job summary

Base-2 Solutions in Bethesda, MD is seeking a TS/SCI-cleared All-Source Platform User Support Specialist 4 to support the DIA-NMEC DOMEX Technology Platform and enhance user implementation of software under the DTP program.

You will become a DTP power user, provide SME on platform use, enable IC users to discover and use data, and collaborate with UI/UX designers, developers, and testers to meet mission needs.

Qualifications

• Active TS/SCI with ability to obtain a CI Polygraph.
• Bachelor’s degree with a minimum of ten years of experience working with, or as, an all-source intelligence analyst.
• Experience creating user guides and training end users for software platforms.
• Ability to work in a dynamic, fast-paced environment.
• Excellent written and verbal communication skills.

Responsibilities

• Become a DTP application power user to support the discovery of critical intelligence insights.
• Provide subject matter expertise on platform use and discovery tradecraft through in-person and virtual customer outreach and engagement.
• Enable IC users to discover, retrieve, and use data to solve intelligence problems and support operations.
• Build professional relationships enabling use of novel technologies and tradecraft to discover, retrieve, and incorporate data into finished intelligence products.
• Identify and pursue opportunities to increase user adoption of DTP applications and data.
• Create training and familiarization materials to support users.
• Document and communicate user requirements to DTP development teams.
• Collect and analyze metrics to refine user engagements and improve data discovery.
• Collaborate with UI/UX designers, developers, integrators, system engineers, and testers.

Skills

TS/SCI with polygraph

All-source intelligence experience

Training end users

User guides development

Communication

Problem solving

Self-motivated

Team collaboration

Requirements gathering

Time management

Education

Bachelor’s degree

Master’s degree

PhD

Tools

Elasticsearch/Kibana

Tableau

ArcGIS

Analyst Notebook

Microsoft Office

SharePoint

Jira

Confluence

Job description

Position Summary

Base-2 Solutions is seeking a TS/SCI-cleared All-Source Platform User Support Specialist 4 to support the DIA-NMEC DOMEX Technology Platform in Bethesda, MD. This role supports the DOMEX Data Discovery Platform and focuses on enhancing user implementation of software developed under the DTP program.

Essential Duties and Responsibilities

• Become a DTP application power user to support the discovery of critical intelligence insights.
• Provide subject matter expertise on platform use and discovery tradecraft through in-person and virtual customer outreach and engagement.
• Enable Military and Intelligence Community users to discover, retrieve, and use data to solve intelligence problems and support operations.
• Build professional relationships that enable the use of novel technologies and tradecraft to discover, retrieve, and incorporate data into finished intelligence products.
• Identify and pursue opportunities to increase user adoption of DTP applications and data.
• Create DTP training and familiarization materials to support users.
• Document and communicate user requirements to DTP development teams.
• Collect and analyze metrics to refine user engagements and improve data discovery.
• Collaborate with teams across the program, including UI/UX designers, developers, integrators, system engineers, and testers.

Required Qualifications

• Active TS/SCI with ability to obtain a CI Polygraph.
• Bachelor’s degree with a minimum of ten years of experience working with, or as, an all-source intelligence analyst.
• Additional directly related experience as a military intelligence analyst may be considered in lieu of degree.
• Experience working with Intelligence Community and Law Enforcement Agencies.
• Experience creating user guides and training end users for software platforms.
• Ability to perform well in a dynamic, fast-paced environment.
• Ability to solve complex problems in support of real-world national security missions.
• Ability to work directly with teammates and customers to understand requirements and develop and implement solutions.
• Self-motivated, creative, and organized.
• Ability to clarify and accomplish tasks under limited supervision.
• Ability to manage personal workload and complete tasks early or on time.
• Ability to exercise sound professional judgment that builds relationships and helps prevent or resolve problems.
• Ability to understand and anticipate second- and third-order effects that result from user engagements and personal decisions.
• Excellent written and verbal communication skills.
• Strong attention to detail.

Preferred Qualifications

• Experience working with three-letter agencies.
• Experience providing technical training for IC tools or technologies.
• Experience using Elasticsearch/Kibana or data visualization software, including Tableau, ArcGIS, or Analyst Notebook.
• Data analytics experience.
• Experience engaging with Senior Executive Service civilians and equivalent military ranks.
• High proficiency with Microsoft Office products, SharePoint, Jira, and Confluence.
• Experience supporting DIA/NMEC, NDOC, OSIC, D3P, and/or POSTMAN.

Required Education and Experience Equivalency

• Bachelors’ Degree with 10 years of experience.
• Masters’ Degree with 10 years of experience.
• PhD with 10 years of experience.

Required Certifications

• None specified.

Required Security Clearance

• Active TS/SCI with ability to obtain a CI Polygraph.