Alaska Lodge Operations Coordinator

Doyon, Limited; Fairbanks (AK); Hybrid; USD 48,000 - 64,000; Full time

Job summary

Doyon, Limited is seeking an Operations Coordinator to support guest services, reservations, and lodge operations in an office setting in Fairbanks, Alaska. The role includes coordinating staff, managing inventory, and assisting with marketing and external partnerships to ensure smooth operations.

The position requires strong communication, organizational skills, and the ability to work with diverse teams in a rural Alaska environment. Travel to related lodges may be required occasionally.

Qualifications

• High School Diploma or equivalent.
• Proficiency with Microsoft Office Suite (Excel, Word, Outlook).
• Minimum two years of experience in operations coordination, hospitality, logistics, or related field.
• Minimum two years of customer service and/or reservations support experience.
• Valid driver’s license.

Responsibilities

• Take reservations and manage inquiries via phone, email, and live chat.
• Serve as primary guest contact, answering pre-trip questions and travel assistance.
• Collect and organize guest information including weights, allergies, and dietary needs.
• Follow up with guests on payments and travel logistics.
• Assign guest rooms in reservations platform and maintain accurate spreadsheets.
• Create and update flight manifests, occupancy spreadsheets, and key operational documents.
• Coordinate vehicle preparation, including registrations, maintenance, and readiness.
• Manage logistics including flights, vehicles, trash, and cargo delivery.
• Oversee inventory management and assist with lodge shopping.
• Coordinate seasonal staff training programs and create staff schedules.
• Assist with job fairs and seasonal staff hiring."],
• CoT_job_summary_short
• COMPANY NAME: Doyon, LimitedKEY POINTS: Lodge operations, guest services, logistics, partnerships

Skills

Reservation systems

Communication

Multitasking

Education

High School Diploma

Microsoft Office Suite

Tools

Microsoft Office

Job description

Doyon, Limited is seeking an Operations Coordinator to support guest services, reservations, and lodge operations in an office setting in Fairbanks, Alaska. The role includes coordinating staff, managing inventory, and assisting with marketing and external partnerships to ensure smooth operations.

The position requires strong communication, organizational skills, and the ability to work with diverse teams in a rural Alaska environment. Travel to related lodges may be required occasionally.