Alaska Lodge Ops Coordinator: Guest Services & Logistics

Doyon Limited; Fairbanks (AK); On-site; USD 55,000 - 70,000; Full time

Job summary

Doyon Limited is seeking an Operations Coordinator to support guest services, reservations, logistics, and staff coordination in Fairbanks, Alaska. You will assist with administrative tasks, manage guest inquiries, and help coordinate marketing efforts and partnerships to ensure smooth lodge operations.

You will also help with inventory, training, and reporting, while maintaining accurate records and collaborating with internal teams and external partners.

Qualifications

• Proficiency with Microsoft Office Suite (Excel, Word, Outlook).
• Minimum two years of experience in operations coordination, hospitality, logistics, or related field.
• Minimum two years of customer service and/or reservations support experience.

Responsibilities

• Take reservations and manage inquiries via phone, email, and live chat.
• Serve as the primary contact for guests, addressing pre-trip questions and providing travel assistance.
• Collect and organize guest information, including weights, allergies, and dietary restrictions.
• Follow up with guests on payments and travel logistics.
• Assign guest rooms in reservations platform and maintain accurate spreadsheets.
• Create, maintain, and update flight manifests, occupancy spreadsheets, and key operational documents.
• Coordinate vehicle preparation, including registration renewals, maintenance, and readiness.
• Manage logistics, including flights, vehicles, trash, and cargo delivery.
• Oversee inventory management and assist with shopping for lodge supplies.
• Coordinate seasonal staff training programs and create staff schedules.
• Participate in job fairs and assist with the seasonal staff hiring process.
• Assist with interviews and identify qualified candidates for operational season.
• Assist with social media platforms (Instagram, Facebook) and marketing campaigns.
• Analyze marketing data to adjust strategies and maximize lodge occupancy.
• Assist with building and maintaining relationships with travel agents and tour operators.
• Liaise with business partnerships to coordinate logistical needs.
• Assist with communication and preparation of reports for the National Park Service.
• Set up and manage POS system for lodge transactions.
• Respond to accounting-related inquiries and provide necessary documentation.

Skills

Reservations systems

Customer service

Organizational skills

Communication

Teamwork

Detail oriented

Microsoft Office

Education

High School Diploma

Tools

POS system

MS Office Suite

Job description

Doyon Limited is seeking an Operations Coordinator to support guest services, reservations, logistics, and staff coordination in Fairbanks, Alaska. You will assist with administrative tasks, manage guest inquiries, and help coordinate marketing efforts and partnerships to ensure smooth lodge operations.

You will also help with inventory, training, and reporting, while maintaining accurate records and collaborating with internal teams and external partners.