24/7 Alarm Monitoring & Support Technician

ECS; Dulles Town Center (VA); On-site; USD 38,000 - 54,000; Full time

Job summary

ECS Federal, LLC (aka Everforth ECS) is seeking an Alarm Technician I to support USPS hubs, offices and distribution centers with 24/7 monitoring and dispatch services. You will program alarm panels, run diagnostics, manage customer accounts, and assist contract technicians.

Responsibilities include generating reports, maintaining monitoring software, and communicating clearly with internal/external partners. A year of related experience and strong typing are preferred for this critical role.

Qualifications

• Must have a high school diploma or GED.
• U.S. citizen and 18+ years old.
• Able to attain and maintain a USPIS MBI Clearance.
• Strong computer and data entry skills, including Word/Outlook/Excel.
• Must be able to read and write English, and communicate clearly.
• At least one year of favorable work experience in alarm monitoring, installation, and/or service.
• Must be able to multi-task and work independently.

Responsibilities

• Provide centrally managed technical support in alarm panel programming, diagnostic and service support.
• Provide customer account support.
• Provide support to contract field technicians.
• Run reports from databases (RAMIV Preferred), program alarm panels, and operate alarm monitoring software.
• Create reports, documents, and correspondence using Microsoft Office (Word, Excel, and Outlook).

Skills

Customer service

Multitasking

Communication skills

Data entry

Report writing

English fluency

Education

High school diploma or GED

Tools

Microsoft Word

Microsoft Outlook

Microsoft Excel

Job description

ECS Federal, LLC (aka Everforth ECS) is seeking an Alarm Technician I to support USPS hubs, offices and distribution centers with 24/7 monitoring and dispatch services. You will program alarm panels, run diagnostics, manage customer accounts, and assist contract technicians.

Responsibilities include generating reports, maintaining monitoring software, and communicating clearly with internal/external partners. A year of related experience and strong typing are preferred for this critical role.