Alarm Systems Programmer I

Securitas Technology Corporation; Uniontown (Fayette County); On-site; USD 36,000 - 41,000; Full time

Benefits offered by this job

Annual merit pay increases

Paid company training

Medical, Dental, Vision, and Life Ins

Company Paid Short Term and Long-Term

401K with 60% Match up to 6% of salary

Paid vacation, holiday and sick time

Educational Assistance

Growth opportunities

Employee discounts

Job summary

Securitas Technology is seeking a Programming Specialist I in Uniontown, OH to join a team that defines, programs, and processes new alarm installations. You will support field technicians and customers by troubleshooting programming problems and interpreting data, prioritizing multiple tasks in a fast-paced environment.

Responsibilities include assisting with installation of alarm panels, testing systems with technicians and customers, and managing configuration changes in MAS and related

Qualifications

• High School diploma or equivalent required; associate's degree preferred
• 3-5 years of work experience
• Skilled in process documentation, project tracking, and prioritization
• Knowledge of MAS,MAS Video, Bosch RPS, Honeywell COMPASS, DMPRemotelink, PacomGMS, GE Enterprise, GE DL900, DSL, LFAS, NAPCO
• Exceptional customer communication skills

Responsibilities

• Assist field technicians with the installation of alarm equipment through programming multiple types of alarm panels
• Perform system tests with technicians and customers
• Verify alarm program information to ensure proper responses, essential alarm functions, and correct customer options
• Test equipment with customer or Securitas field associates for verification of proper operation of alarm equipment
• Utilize several software programs to upload and download essential data to alarm program boards
• Edit and maintain video router information
• Receive and enter zone descriptions, instructions and responses into MAS once individual zones have been tested from the install site
• Answer incoming calls from customers to activate Pending Install accounts and verify procedures and dispatch instructions
• Process and maintain cellular account information by placing service calls to technicians to check the cell backup unit for excessive airtime
• Follow up on pending installation accounts over one year old by verifying with sales representatives, customers, field technicians, and managers
• Process Remote Programming change requests by downloading to alarm panels. Includes pin number changes, user updates. Inform customers of prices for customer options such as remote programming
• Remote arm and disarm customer panels

Job description

Securitas Technology is seeking a Programming Specialist I in Uniontown, OH to join a team that defines, programs, and processes new alarm installations. You will support field technicians and customers by troubleshooting programming problems and interpreting data, prioritizing multiple tasks in a fast-paced environment.

Responsibilities include assisting with installation of alarm panels, testing systems with technicians and customers, and managing configuration changes in MAS and related