Alarm System Programmer & Tech Support

Johnson Controls

Aurora (CO)

On-site

USD 30,000 - 39,000

Full time

14 days+

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Job summary

Johnson Controls is seeking a Systems Support Technician (Programmer) to provide specialized technical support to Field Technicians by remotely programming communicators and alarm panels using manufacturer software. The role requires troubleshooting and handling programming projects across DMP, Radionics, Focus, SafeWatch, Vista and DSC panels.

You will take inbound calls, register communicators, ensure data accuracy, perform data entry, and resolve issues with the MM system and CMC.

Qualifications

Ability to multi-task; strong customer service, problem-solving, and communication skills.
High school degree or equivalent preferred.
Competency in Microsoft Windows / Office.
Must be a team player and able to work as business needs dictate.
This is NOT a REMOTE position

Responsibilities

Take inbound phone calls from technicians requesting assistance in programming customers alarm panels, communicators, or video equipment through remote DLL.
Register Communicators and ensure accurate communication between the customers location, JCI receivers and Mastermind.
Complete data entry into programming and MM when required.
Resolve technical issues through research and investigation and respond back to appropriate parties via phone.
Ensure all MM Data and Panel programing are accurate and match paperwork, issue confirmation and place accounts in service to be monitored in the CMC.
Other duties as assigned.