Programming Specialist I

Securitas Electronic Security, Inc.; Uniontown (OH); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical, Dental, Vision, Life

401K with match

Paid vacation and holidays

Educational Assistance

Growth opportunities

Job summary

Securitas Electronic Security, Inc. in Uniontown, OH seeks a technical installer/programmer to support field technicians and customers in programming and testing alarm installations. You will manage multiple software systems, update MAS data, and handle remote programming changes.

Responsibilities include assisting with installation, verifying alarm functionality, and providing timely support to customers and sales teams. Excellent communication is essential.

Qualifications

• High School diploma or equivalent required; associate's degree preferred.
• 3-5 years of work experience in security systems installation or programming.
• Experience with alarm panels and field service environments.

Responsibilities

• Assist field technicians with alarm equipment installation and programming across multiple alarm panels.
• Test systems with technicians and customers to ensure proper operation and customer options.
• Verify alarm program information, test timers, open/close reports, and zone reporting functions.
• Handle remote programming changes and customer pin updates by phone or remote access.
• Enter and maintain zone descriptions, instructions, and responses in MAS after testing.
• Provide customer support by answering calls to activate Pending Install accounts and dispatch instructions.

Job description

POSITION SUMMARY

Utilize multiple software systems to define, program, and process new alarm installations. Provide technical support to field technicians and customers by troubleshooting programming problems and interpreting incoming data. Must be able to prioritize and multi-task.

ESSENTIAL FUNCTIONS

• Assist field technicians with the installation of alarm equipment through programming multiple types of alarm panels.
• Perform system tests with technicians and customers.
• Verify alarm program information to ensure proper responses, essential alarm functions, and correct customer options.
• Test equipment with customer or Securitas field associates for verification of proper operation of alarm equipment
• Utilize several software programs to upload and download essential data to alarm program boards.
• Edit and maintain video router information.
• Receive and enter zone descriptions, instructions and responses into MAS once individual zones have been tested from the install site.
• Answer incoming calls from customers to activate Pending Install accounts and verify procedures and dispatch instructions.
• Process and maintain cellular account information by placing service calls to technicians to check the cell backup unit for excessive airtime.
• Follow up on pending installation accounts over one year old by verifying with sales representatives, customers, field technicians, and managers.
• Process Remote Programming change requests by downloading to alarm panels.
• Includes pin number changes, user updates.
• Inform customers of prices for customer options such as remote programming.
• Remote arm and disarm customer panels.
• Troubleshoot alarm program problems, for field technicians and customers, such as test timer reporting, open and close reports, all zone reporting functions.
• Assist customer with arming, disarming, and pin number changes over the phone.
• Handle confidential customer paperwork & emails.

ADDITIONAL RESPONSIBILITIES

• Process and enter contracts into MAS after C.A.R.E team leaves, by verifying prices and assigning account numbers.
• Move files electronically to the new file retention system
• Respond to incoming alarms on multiple systems by accurately documenting each action taken for historical records.
• Dispatch police, fire or guard service for alarm signals as necessary.
• Notify customer of alarm problems.
• Perform all database functions after hours, as it becomes necessary.
• Take care of additional projects and functions, as they arise, in EMC.
• Monitor multiple internal electronic systems for proper operation to assure customers of continuous response to alarm activity.
• Monitor and protect integrity of UL & ULC requirements for security facility.
• Process customer correspondences, account files, and authorized personnel records for each monitored location.
• File paper records of alarm activity, electronically and customer change requests forms as required for proper documentation for UL & ULC certificate.
• Participate in associate team meetings, providing feedback to the appropriate management staff.
• Portray a positive, professional attitude at all times, also providing positive encouragement to all associates resulting in teamwork!
• Perform other function as required for successful operation of the organization.

Job Requirements

• High School diploma or equivalent required, associate's degree preferred3-5 years of work experience
• Skilled in process documentation, project tracking, and prioritization
• Knowledge of MAS, MAS Video, Bosch RPS, Honeywell COMPASS, DMP Remotelink, Pacom GMS, GE Enterprise, GE DL900, DSL, LFAS, NAPCO
• Exceptional customer communication skills

Benefits

• Opportunity for annual merit pay increasesPaid company trainingMedical, Dental, Vision, and Life InsuranceCompany Paid Short Term and Long-Term Disability401K with 60% Match up to 6% of salaryPaid vacation, holiday and sick timeEducational AssistanceExceptional growth opportunitiesWide variety of employee discounts on travel, equipment, and more!

Equal Opportunity

We are a nationwide provider of security solutions, and an equal opportunity employer committed to a diverse workforce.

Core Values

Integrity, Vigilance and Helpfulness are proudly demonstrated daily by our employees to our customers and the communities we service.