Alarm Room Operator — In-Office, Lake Forest

National Monitoring Center; Lake Forest (CA); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

401k

Medical

Dental

Vision coverage

PTO

Weekly pay

Direct Deposit

Job summary

National Monitoring Center in Lake Forest, CA is seeking an Alarm Agent to process alarm signals via outbound calls and handle inbound client inquiries. This in-office, full-time role includes training paid by the company and ensures accurate communication with police, fire departments, and alarm companies.

The position is nonexempt with a 40-hour workweek, SHIFTS vary, and licensing via BSIS/TOPS is required. A high school diploma is essential, with customer service experience preferred.

Qualifications

• High school diploma or equivalent is necessary.
• Entry level; no prior experience required, but 1 year of customer service is preferred.
• Must be able to obtain licensing through BSIS/TOPS

Responsibilities

• Handle outbound calls and inbound client inquiries regarding alarm signals and accounts.
• Coordinate with dispatching agencies and relay information to alarm companies.
• Deliver exceptional customer service while processing alarms with accuracy.

Skills

Verbal communication

Customer service

Computer literacy

Attention to detail

Punctual

Education

High school diploma

Job description

National Monitoring Center in Lake Forest, CA is seeking an Alarm Agent to process alarm signals via outbound calls and handle inbound client inquiries. This in-office, full-time role includes training paid by the company and ensures accurate communication with police, fire departments, and alarm companies.

The position is nonexempt with a 40-hour workweek, SHIFTS vary, and licensing via BSIS/TOPS is required. A high school diploma is essential, with customer service experience preferred.