Emergency Alarm Dispatcher

Security Central; Knoxville (TN); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Accidental Injury

Life Insurance

Short-Term Disability

Paid Time Off (PTO)

401 K Company Match

Job summary

Security Central in Knoxville, TN is hiring for an alarm monitoring role. You will monitor and process alarms, verify signals, and contact authorities as needed, while maintaining clear communication with customers.

The position requires a high school diploma, ability to pass a background check, and availability for weekend/holiday shifts with paid training provided. Join a team focused on safety and reliable service.

Qualifications

• High School Diploma or GED required.
• Pass a drug screen and criminal background check.
• Mandatory 2-week training (Mon–Fri, 9am–4:30pm).
• Availability for weekends and holidays.
• Authorized to work in the United States.

Responsibilities

• Monitor and process alarms, trouble signals, and supervisory signals as they are received.
• Determine and contact the appropriate authorities—police, fire, or medical—based on the situation.
• Place outgoing calls to verify alarms, dispatch the correct authorities, and notify responsible parties.
• Maintain clear and calm communication with customers.
• Accurately document all responses in alarm monitoring software.

Skills

Customer service

Computer skills

Phone etiquette

Calm under pressure

Education

High School Diploma or GED

Tools

Alarm monitoring software

Job description

Our Core Values Drive Everything We Do

Looking for a company that values its employees and offers a supportive, family-like culture? Security Central might be the perfect fit for you! Since 1963, Security Central has been family-owned and operated, providing life safety services such as burglar, fire, medical, panic, and video verification systems. We take pride in our Diamond Level Service and our commitment to "Protect What You Value."\

At Security Central, we’re dedicated to investing in our team members. Join us, and you'll find a welcoming environment, opportunities to build valuable relationships, and the chance to make a real impact.

• Quality


• Diversity


• Passion


• Integrity


• People

Why You’ll Appreciate Working Here

• Supportive Team Environment: Collaboration is key in this role, and you’ll have the backing of a team that understands the importance of working together, especially in high-responsibility situations.


• Comprehensive Paid Training: We provide thorough, paid training to ensure you’re fully prepared and confident in your role from day one.


• Opportunities for Growth: Your growth is our priority. At Security Central, we are dedicated to your professional development, offering opportunities for continuous learning, skill enhancement, and career advancement. Many of our leadership team members started in entry-level roles and moved up through the company—your future here is bright.


• Recognition of Contributions: Your hard work and dedication will not go unnoticed. We regularly acknowledge efforts through our team recognition programs.


• Referral Incentives: Help us grow our team by referring other dedicated professionals and earn incentives in the process.


• Wellness Programs: We understand the demands of this role and offer wellness initiatives to support your overall well-being and help manage stress.


• Inclusive Work Culture: While the work can be challenging, we foster an environment of inclusivity, respect, and camaraderie, with opportunities for team activities and a relaxed dress code.


• Convenient On-Site Amenities: Our on-site snack market provides a variety of options to help keep you energized throughout your shifts.

Location / Schedule / Pay

You’re Available Options

• Knoxville, TN


• Day Shift | 7am - 3pm | $16.00


• Evening Shift | 3pm - 11pm | $16.50


• Night Shift | 11pm - 7am | $17.00


• Weekends & Holidays


• Full Time & Part Time


• Statesville, NC


• Day Shift | 7am - 3pm | $16.00


• Evening Shift | 3pm - 11pm | $16.50


• Night Shift | 11pm - 7am | $17.00


• Weekends & Holidays


• Full Time


• Anderson, SC


• Day Shift | 7am – 7pm | $16.00


• Night Shift | 7pm – 7am | $17.00


• Weekends & Holidays


• Full Time

Responsibilities

You're Role :

• Monitoring and processing alarms, trouble signals, and supervisory signals as they are received.


• Determining and contacting the appropriate authorities—police, fire, or medical—based on the situation.


• Placing outgoing calls to verify alarms, dispatch the correct authorities, and notify responsible parties.


• Maintaining clear and calm communication with customers.


• Accurately documenting all responses in our alarm monitoring software.

Requirements

What We’re Looking For :

• High School Diploma or GED


• Ability to pass a drug screen and criminal background check


• Availability to attend mandatory training for 2 weeks (Mon - Fri, 9am - 4:30pm)


• Availability to work weekends and holidays


• Authorization to work in the United States


• Must be at least 18 years old


• Proficiency in computer applications, with professional phone etiquette


• Strong customer service skills, with an ability to remain calm and composed under pressure.

Benefits

What We Offer :

• Medical


• Dental


• Vision


• Accidental Injury


• Life Insurance


• Short-Term Disability


• Paid Time Off (PTO)


• 401 K Company Match