Alarm Dispatch & Customer Service Specialist

Bay-Alarm; Concord (CA); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Paid training

Defined career path

Employee discounts

Benefits: medical/dental/vision/Life/

401(k) with company match

Job summary

Bay Alarm in Concord, CA seeks a Dispatch/Administrative Associate to answer phones, route service calls, and coordinate with technicians. You will schedule service tickets, arrange appointments, and process payments over the phone.

No prior experience required, but 1–2 years in dispatch helps. A high school diploma is required; post-high-school education is a plus. Join a family-owned company with growth opportunities and strong employee benefits.

Qualifications

• No prior experience required.
• 1-2 years dispatch preferred.
• High school diploma or equivalent required.
• 1-2 years post-high school education preferred.
• Basic data entry and retrieval skills required.
• Final applicant will need to pass a pre-employment screening.

Responsibilities

• Answer phones and route service.
• Assign service tickets to technicians.
• Arrange appointment times with customer and service technician.
• Follow up on parts with branch shops.
• Take payments over the phone.
• Create and schedule sales leads as required.
• Report issues to supervisors.
• Process documentation as required
• Maintain database updates and resolutions.
• All other miscellaneous responsibilities and duties as assigned.

Skills

Customer service

Phone support

Data entry

Scheduling

Education

High School Diploma or Equivalent

Job description

Bay Alarm in Concord, CA seeks a Dispatch/Administrative Associate to answer phones, route service calls, and coordinate with technicians. You will schedule service tickets, arrange appointments, and process payments over the phone.

No prior experience required, but 1–2 years in dispatch helps. A high school diploma is required; post-high-school education is a plus. Join a family-owned company with growth opportunities and strong employee benefits.