Alarm Monitoring & Dispatch Specialist

SSD Alarm; Anaheim (CA); On-site; USD 30,307 - 33,751; Full time

Benefits offered by this job

Competitive salary

401K

Medical, dental & vision insurance

Life insurance

Paid company holidays

Paid vacations

Job summary

SSD Alarm is seeking a Customer Service Representative at their Anaheim Branch in California. This full-time position requires responding to alarm signals and managing high call volumes in a professional environment. You will interact with customers and emergency contacts while providing outstanding service.

The ideal candidate will have strong verbal and written communication skills, typing speed of 40 wpm, and robust computer skills. The position offers competitive salary and benefits including 401K and medical insurance.

Qualifications

• Must have strong verbal and written skills to handle high call volumes.
• Ability to type at least 40 words per minute.
• Proficient in computer skills.

Responsibilities

• Respond to alarm signals according to company procedures.
• Handle high volumes of phone calls.
• Dispatch personnel in response to alarm signals.
• Interact with customers and emergency contacts.
• Maintain rapport with emergency agencies during calls.
• Follow interdepartmental procedures for effective communication.
• Provide basic troubleshooting assistance.

Skills

Strong verbal and written skills

Customer service

Strong computer skills

Typing 40 wpm

Education

High School Diploma

Job description

SSD Alarm is seeking a Customer Service Representative at their Anaheim Branch in California. This full-time position requires responding to alarm signals and managing high call volumes in a professional environment. You will interact with customers and emergency contacts while providing outstanding service.

The ideal candidate will have strong verbal and written communication skills, typing speed of 40 wpm, and robust computer skills. The position offers competitive salary and benefits including 401K and medical insurance.