Call Center Operator- Service Router

Bay-Alarm; Concord (CA); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Paid training

Defined career path

Employee discounts

Benefits: medical/dental/vision/Life/

401(k) with company match

Job summary

Bay Alarm in Concord, CA seeks a Dispatch/Administrative Associate to answer phones, route service calls, and coordinate with technicians. You will schedule service tickets, arrange appointments, and process payments over the phone.

No prior experience required, but 1–2 years in dispatch helps. A high school diploma is required; post-high-school education is a plus. Join a family-owned company with growth opportunities and strong employee benefits.

Qualifications

• No prior experience required.
• 1-2 years dispatch preferred.
• High school diploma or equivalent required.
• 1-2 years post-high school education preferred.
• Basic data entry and retrieval skills required.
• Final applicant will need to pass a pre-employment screening.

Responsibilities

• Answer phones and route service.
• Assign service tickets to technicians.
• Arrange appointment times with customer and service technician.
• Follow up on parts with branch shops.
• Take payments over the phone.
• Create and schedule sales leads as required.
• Report issues to supervisors.
• Process documentation as required
• Maintain database updates and resolutions.
• All other miscellaneous responsibilities and duties as assigned.

Skills

Customer service

Phone support

Data entry

Scheduling

Education

High School Diploma or Equivalent

Job description

Position Summary:

Ensure that service problems with alarms are addressed in a timely manner. Answering phone calls to schedule and route service tickets. Work with customers calling in need of repairs. Technicians or Service Managers may request follow up service tickets.

Job Duties:

• Answer phones and route service.
• Assign service tickets to technicians.
• Arrange appointment times with customer and service technician.
• Follow up on parts with branch shops.
• Take payments over the phone.
• Create and schedule sales leads as required.
• Report issues to supervisors.
• Process documentation as required
• Maintain database updates and resolutions.
• All other miscellaneous responsibilities and duties as assigned.

Requirements:

• No prior experience required.
• 1-2 years dispatch preferred.
• High school diploma or equivalent required.
• 1-2 years post-high school education preferred.
• Basic data entry and retrieval skills required.
• Final applicant will need to have the ability to pass a pre‑employment screening process.

Join the Bay Alarm Family!

Come start or advance your career at Bay Alarm, the nation's largest independently owned security company. We prioritize internal growth for our employees and offer outstanding promotional opportunities. As a family‑owned company we value work life balance. 15% of our employees have been with Bay Alarm for 15+ years! Work locally and make a difference in your community at one of our 16 branch locations across California, Arizona, and Washington.

All positions support Bay Alarm in our commitment to being our best at every opportunity, providing the expertise, technology, personalized service and support to keep our customers and their valuables safe.

We offer comprehensive benefits; medical, dental, vision, life insurance, and 401(k) with company match.

Bay Alarm is an Equal Employment Opportunity (EEO) employer. We value diversity and inclusion and strive to make every employee's experience here enriching.

Highlights Include:

• Guaranteed 40‑Hour Workweek with Overtime Opportunities
• Paid Training and a Clearly Defined Career Path (Level System)
• Alarm System Purchase Plan and Employee Discounts
• Vacation, Sick Time, Holidays, Bay Alarm Days

This Company is an EqualOpportunity Employer, and does not discriminate on the basis of race, gender,ethnicity, religion, national origin, age, disability, veteran status, or onany other basis prohibited by law. Information on race, gender and nationalorigin will only be used for statistical and recordkeeping purposes and willnot be used in making any employment decisions. All information provided willbe kept separate from your expression of interest. Providing this informationis strictly voluntary, and you will not be subjected to any adverse action ortreatment if you choose not to provide this information. If you do not chooseto answer these questions, we ask that you select "Decline toIdentify" for each question. Thank you for your voluntary cooperation.