Alarm Dispatch & Service Coordination Specialist

Bay Alarm Company; Concord, Northern (CA, KY); Hybrid; USD 42,000 - 54,000; Full time

Benefits offered by this job

Paid Training

Career Path

Alarm System Purchase Plan

Employee Discounts

Vacation, Sick Time, Holidays

Bay Alarm Days

Job summary

Bay Alarm Company in California is seeking a responsive dispatcher to answer phones, schedule and route service tickets, and coordinate with technicians and service managers for timely repairs.

No prior experience required; 40-hour workweek with overtime opportunities. The company offers paid training, a defined career path, and benefits including medical, dental, vision, life insurance and 401(k) with company match.

Qualifications

• No prior experience required.
• 1-2 years dispatch preferred.
• High school diploma or equivalent required.
• 1-2 years post-high school education preferred.
• Basic data entry and retrieval skills required.
• Ability to pass pre-employment screening.

Responsibilities

• Answer phones and route service.
• Assign service tickets to technicians.
• Arrange appointment times with customers and technicians.
• Follow up on parts with branch shops.
• Take payments over the phone.
• Create and schedule sales leads as required.
• Report issues to supervisors.
• Process documentation as required
• Maintain database updates and resolutions.
• All other miscellaneous responsibilities and duties as assigned.

Skills

Data entry

Communication

Scheduling

Education

High school diploma or equivalent

Post-high school education 1-2 years preferred

Job description

Bay Alarm Company in California is seeking a responsive dispatcher to answer phones, schedule and route service tickets, and coordinate with technicians and service managers for timely repairs.

No prior experience required; 40-hour workweek with overtime opportunities. The company offers paid training, a defined career path, and benefits including medical, dental, vision, life insurance and 401(k) with company match.