AJO Technical Email Consultant

Insight Global; United States; On-site; USD 110,000 - 190,000; Full time

Job summary

Insight Global seeks a hands-on Adobe Journey Optimizer (AJO) Technical Consultant with strong experience in email development, advanced personalization, and complex journey orchestration. The role acts as a technical bridge between business stakeholders, marketing teams, AJO, and email/content platforms such as Knak.

The ideal candidate will work directly within email HTML, develop conditional and dynamic content, troubleshoot platform limitations, and lead technical proofs of concept while

Qualifications

• Hands-on experience with Adobe Journey Optimizer and email development.
• Experience building emails within AJO.
• Proficient in HTML email coding.
• Experience with advanced personalization and dynamic content.
• Strong understanding of journey execution and orchestration.
• Ability to troubleshoot complex AJO scenarios.
• Excellent stakeholder communication.
• Ability to lead technical proofs of concept.

Responsibilities

• Build, configure, and troubleshoot email experiences within Adobe Journey Optimizer.
• Work hands-on with HTML email code and modular content components.
• Develop advanced personalization, dynamic content, and conditional logic within AJO.
• Troubleshoot scenarios where standard AJO UI or email-builder capabilities do not meet requirements.
• Understand how HTML, personalization logic, and customer data work together within AJO email execution.
• Support the integration and mapping of email content between Knak and AJO.
• Identify configuration requirements, technical limitations, exceptions, and appropriate workarounds.
• Build and troubleshoot complex customer journeys and journey orchestration within AJO.
• Partner with marketing, business, development, platform, and configuration teams to ensure solutions are aligned.
• Lead or participate in technical discovery sessions and stakeholder meetings.
• Lead proofs of concept for new AJO capabilities, integrations, or personalization use cases.
• Provide an advisory perspective rather than operating solely as a development resource or order taker.
• Clearly communicate complex technical concepts to both technical and nontechnical stakeholders.
• Demonstrate strong initiative and independently investigate and solve technical challenges.

Skills

Adobe Journey Optimizer

HTML email coding

Advanced personalization

Dynamic content

Journey orchestration

Stakeholder communication

Proof of concept

Tools

Knak

Adobe Experience Platform

Real-Time Customer Profile

Snowflake

APIs

Job description

We are seeking a hands-on Adobe Journey Optimizer (AJO) Technical Consultant with strong experience in email development, advanced personalization, and complex journey orchestration

This role will serve as a technical bridge between business stakeholders, marketing teams, AJO, and email/content platforms such as Knak. The ideal candidate is comfortable working directly within email HTML, developing conditional and dynamic content, troubleshooting platform limitations, and determining technical solutions when standard AJO functionality or visual builders do not meet business requirements

This is not strictly a development role. The consultant will also participate in and lead stakeholder discussions, provide technical recommendations, lead proofs of concept, and translate complex technical concepts for broader audiences

Responsibilities

• Build, configure, and troubleshoot email experiences within Adobe Journey Optimizer
• Work hands-on with HTML email code, modular content components, and reusable email structures
• Develop advanced personalization, dynamic content, and conditional logic within AJO
• Troubleshoot scenarios where standard AJO UI or email-builder capabilities do not meet requirements
• Understand how HTML, personalization logic, and customer data work together within AJO email execution
• Support the integration and mapping of email content between Knak and AJO
• Identify configuration requirements, technical limitations, exceptions, and appropriate workarounds
• Build and troubleshoot complex customer journeys and journey orchestration within AJO
• Partner with marketing, business, development, platform, and configuration teams to ensure solutions are aligned
• Lead or participate in technical discovery sessions and stakeholder meetings
• Lead proofs of concept for new AJO capabilities, integrations, or personalization use cases
• Provide an advisory perspective rather than operating solely as a development resource or order taker
• Clearly communicate complex technical concepts to both technical and nontechnical stakeholders
• Demonstrate strong initiative and independently investigate and solve technical challenges

Must-Have Qualifications

• Strong hands-on experience with Adobe Journey Optimizer
• Direct experience building and troubleshooting emails within AJO
• Comfortable working hands-on with HTML email code
• Experience implementing advanced personalization, dynamic content, and conditional logic
• Deep understanding of customer journey execution and orchestration
• Experience troubleshooting complex AJO journey and email scenarios
• Ability to understand both the functional requirement and the underlying technical implementation
• Strong problem-solving skills with the ability to work through platform limitations and exceptions
• Strong stakeholder communication and consulting skills
• Comfortable leading meetings, presenting recommendations, and advising cross-functional teams
• Ability to lead or support technical proofs of concept

Nice-to-Have Qualifications

• Experience integrating Knak with Adobe Journey Optimizer
• Adobe Experience Platform and Real-Time Customer Profile experience
• Federated Audience Composition or federated audience experience
• Experience connecting external data sources to Adobe platforms
• Snowflake experience
• Customer Data Platform knowledge
• API and integration experience
• Edge segmentation or edge compute experience
• Experience with marketing automation platforms and scalable email content system