Aisles Online Fulfillment Lead

Hy-Vee, Inc.; Faribault (MN); Sur place; USD 21 000 - 27 000; Plein temps

Résumé du poste

Hy-Vee, Inc. is seeking an Aisles Online Manager to oversee the planning, staffing, and daily operations of the store’s online shopping fulfillment process. You will ensure orders are picked, packed, and delivered on time while leading and developing your team.

The role requires strong organizational and leadership skills to resolve customer issues and continuously improve the shopping experience. This is an hourly position based in our Faribault, Minnesota store.

Qualifications

• High school diploma or equivalent preferred.
• Strong computer and internet skills required.

Responsabilités

• Deliver outstanding customer service by greeting customers warmly, addressing their needs, and taking any steps necessary to resolve customer service issues.
• Oversee the order fulfillment process from start to finish, continually monitoring incoming online orders to ensure prompt, on-time fulfillment.
• Recruit, train, schedule, and develop department employees to maintain a high-performing, customer-focused team.
• Provide ongoing education to employees regarding new policies, procedures, and best practices.
• Ensure all food safety guidelines are followed and products are kept at proper temperature throughout the fulfillment process.
• Instruct, assign, and review the work of others; coordinate activities and address employee concerns as needed.
• Have authority to recommend employee discipline.
• Answer phones and emails promptly and provide friendly, helpful service to customers.
• Follow Hy-Vee’s dress code, hygiene standards, and all department and company guidelines.
• Pitch in with other tasks or special projects as they come up.

Connaissances

Strong computer and internet skills

Leadership and team development

Customer service excellence

Retail operations

Formation

High school diploma or equivalent

Description du poste

Hy-Vee, Inc. is seeking an Aisles Online Manager to oversee the planning, staffing, and daily operations of the store’s online shopping fulfillment process. You will ensure orders are picked, packed, and delivered on time while leading and developing your team.

The role requires strong organizational and leadership skills to resolve customer issues and continuously improve the shopping experience. This is an hourly position based in our Faribault, Minnesota store.