Airside Operations & Guest Experience Associate

Signature Aviation; Miami (FL); On-site; USD 2,066,000 - 3,306,000; Full time

Job summary

Signature Aviation in Miami is seeking an Airside Experience Associate to deliver safe, efficient ground support and exceptional guest experiences. You will handle baggage, monitor access points, and assist with ramp activities near aircraft and ground equipment.

This role requires flexibility for night, weekend, and holiday shifts, with duties performed outdoors in varying weather. You will work alongside Airside Experience Specialists to ensure operational excellence on a fast-paced ramp.

Qualifications

• High School Diploma or GED.
• Minimum of 18 years of age.
• Ability to pass company background checks, drug tests, and airport background checks to receive and maintain an airport security badge.
• Must be legally authorized to work in the United States.
• Must possess a valid state driver’s license.
• Must be able to exercise good judgment and follow directions from supervisor/management.
• Hospitality-focused guest service orientation and professionalism.
• Ability to read and understand safety rules and operating instructions in English.
• Ability to carry out simple one or two-step instructions.
• Strong teamwork and communication skills.
• Ability to multitask in a fast-paced environment.
• Competence with basic computer systems and company training programs.

Responsibilities

• Load and unload baggage, freight, and cargo and transfer packages between planes or other transport modes.
• Operate ground service equipment such as tugs, trucks, conveyors, and other freight handling gear.
• Conduct identification checks for flight crews, passengers, visitors, and vendors entering secured areas.
• Monitor facilities including street side, parking lots, terminal, hangars, and AOA.
• Assist Airside Experience Specialists to ensure guests receive an exceptional experience (power, water, wing walking, chocking, jetway positioning).
• Stop work when unsafe conditions may cause harm and report concerns to management.
• Maintain safe, clean, and secure ramps and operations.
• Create accurate records of time worked and activities performed.

Skills

Hospitality

Guest Service

Language Skills

Critical Thinking

Interpersonal Skills

Multitasking

Computer Skills

Education

Diploma/GED

Job description

Signature Aviation in Miami is seeking an Airside Experience Associate to deliver safe, efficient ground support and exceptional guest experiences. You will handle baggage, monitor access points, and assist with ramp activities near aircraft and ground equipment.

This role requires flexibility for night, weekend, and holiday shifts, with duties performed outdoors in varying weather. You will work alongside Airside Experience Specialists to ensure operational excellence on a fast-paced ramp.