Airside Hospitality & Operations Specialist

Signature Aviation; Houston (TX); On-site; USD 22,000 - 33,000; Full time

Benefits offered by this job

Medical Insurance

401(k)

Paid Time Off

Training & Development

Job summary

Signature Aviation is seeking an Airside Experience Specialist to deliver a seamless, luxury guest experience while supporting hands-on aircraft ground services. You will engage guests with professionalism, perform ground support tasks, and operate equipment on the airside ramp in varying weather conditions.

The role requires schedule flexibility, including nights, weekends and holidays, and a service-first mindset in a fast-paced environment.

Qualifications

• High School Diploma or GED completed.
• Must be 18+ and legally eligible to work.
• Ability to pass background checks and obtain airport security badge.
• Valid state driver's license; CDL may be required in some locations.
• Preferred: 3–6 months experience in aviation or customer service.

Responsibilities

• Work as part of a team to conduct airside operations safely and efficiently per SOPs.
• Collaborate with guests, crew, clients, vendors, and aircraft to meet service needs (fueling, de-icing, lavatory, GPUs, catering, towing).
• Prepare for arriving/departing aircraft, identify open tasks, and raise safety concerns.
• Operate and drive ground service equipment (fuel trucks, de-icing trucks, GPUs, tugs, stairs).
• Load/unload luggage and cargo to/from aircraft and PAT or guest vehicles.
• Provide professional guest service and maintain a welcoming attitude at all times.
• Offer safe transportation when driving shuttle vehicle for guests and cargo.
• Maintain safe, clean ramps and operational areas.
• Fuel handling, quality control, inventory, and documentation.
• Understand and enforce security, safety, and guest-service requirements.

Skills

Hospitality Skills

Language Skills

Math Skills

Physical Ability

Critical Thinking

Interpersonal Skills

Multitasking

Computer Skills

Task Management

Education

High School Diploma or GED

Job description

Signature Aviation is seeking an Airside Experience Specialist to deliver a seamless, luxury guest experience while supporting hands-on aircraft ground services. You will engage guests with professionalism, perform ground support tasks, and operate equipment on the airside ramp in varying weather conditions.

The role requires schedule flexibility, including nights, weekends and holidays, and a service-first mindset in a fast-paced environment.