Airside Guest Experience Specialist

Signature Aviation; Los Angeles (CA); On-site; USD 29,000 - 37,000; Full time

Benefits offered by this job

401(k)

Health & life benefits

Tuition reimbursement

Training and development

Paid time off

Employee assistance program

Job summary

Signature Aviation seeks an Airside Experience Specialist to deliver premier guest service at our private aviation terminal in Los Angeles. You will operate ground service equipment and perform aircraft ground services while maintaining a service-first mindset.

You will work nights, weekends, and holidays outdoors around active aircraft, ensuring safety, efficiency, and a memorable guest experience from wheels down to wheels up.

Qualifications

• High School diploma or GED.
• Minimum 18 years of age.
• Ability to pass background checks and drug tests.
• Must be legally authorized to work in the United States.
• Valid state driver’s license (CDL may be required).
• Able to work nights, weekends, holidays, outdoors around aircraft.

Responsibilities

• Perform airside operations safely and efficiently following SOPs.
• Collaborate with guests, clients, vendors, and crew to meet service needs, including fueling, de-icing, and ground services.
• Proactively prepare for arrivals/departures and identify safety concerns.
• Operate ground service equipment (fuel trucks, de-icers, GPUs, tugs, stairs).
• Load/unload luggage and cargo, assist guests and transport as needed.
• Provide professional guest service and maintain a positive attitude at all times.
• Communicate clearly and document time worked and services performed.
• Follow emergency procedures and security protocols.

Skills

Hospitality

Customer service

English language

Math

Vehicle operation

Safety awareness

Multitasking

Computer skills

Communication

Education

High School Diploma or GED

Job description

Signature Aviation seeks an Airside Experience Specialist to deliver premier guest service at our private aviation terminal in Los Angeles. You will operate ground service equipment and perform aircraft ground services while maintaining a service-first mindset.

You will work nights, weekends, and holidays outdoors around active aircraft, ensuring safety, efficiency, and a memorable guest experience from wheels down to wheels up.