Airside Guest Experience Lead

Signature Aviation; Illinois; On-site; USD 25,000 - 39,000; Full time

Job summary

Signature Aviation is seeking an Airside Experience Specialist to greet guests and crew at our private aviation terminal in Illinois. You will blend hospitality with hands-on aircraft ground services, ensuring a seamless, personalized guest experience from wheels down to wheels up.

The role requires schedule flexibility, including nights, weekends and holidays, and you will operate ground service equipment, fuel handling, and safety procedures in an outdoor setting around aircraft.

Qualifications

• High School Diploma or GED is required.
• Must be legally authorized to work in the United States.
• Excellent vision and coordination to move and/or direct aircraft and visually inspect fuel.

Responsibilities

• Work with a team to conduct airside operations safely and efficiently per SOPs.
• Collaborate with guests, crew, vendors, and aircraft to meet service needs (fueling, de-icing, lavatory, ground power, water, parking, marshalling, wing walking, catering, towing).
• Proactively prepare for arriving/departing aircraft and report safety concerns.
• Operate ground service equipment (fuel trucks, de-icing trucks, ground power units, tugs, stair trucks).
• Load/unload luggage and cargo into aircraft and guest vehicles or other transport modes.
• Provide professional, friendly guest service and maintain a positive attitude at all times.
• Offer safe transportation when driving shuttle vehicles for guests and luggage.
• Maintain safe, clean ramps and operations; manage fuel handling and documentation.

Skills

Guest service

Communication

Teamwork

Safety awareness

Multitasking

Education

High School Diploma or GED

Job description

Signature Aviation is seeking an Airside Experience Specialist to greet guests and crew at our private aviation terminal in Illinois. You will blend hospitality with hands-on aircraft ground services, ensuring a seamless, personalized guest experience from wheels down to wheels up.

The role requires schedule flexibility, including nights, weekends and holidays, and you will operate ground service equipment, fuel handling, and safety procedures in an outdoor setting around aircraft.